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Troubleshooting Tips
Before you call for service
Range does not operate
Check that power is on.
Check that electrical power to range and home circuit breaker is on.
Burners Do Not Light Or Spark
Randomly
Electrical plug is not connected properly with a live power outlet.
Gas supply not turned on.
Burner parts not replaced correctly.
Holes in the simmer rings or slits in the burner rings are clogged.
Clogged nozzles, or wet burners or electrodes.
A fuse in your home may be blown or circuit breaker tripped.
Burners Have Yellow Or
Yellow-Tipped Flames
Burner parts not replaced correctly.
A. Yellow flames: Call for service.
B. Yellow tips on outer cones: Normal for propane (LP) gas.
C. Soft blue flames: Normal for natural gas.
If burner flames look like
(A), call for service.
Normal burner flames should look like
(B) or
(C), depending on
the type of gas.
Burner Flames Very Large Or
Yellow
The range may be connected to the wrong fuel type. Contact the person who installed
your range or made the conversion.
Burner Flames Contain Orange
Flickers
Airborne dust; cool-mist humidifier; debris on or inside burner.
Oven Lights Do Not Work
The light bulb is defective. Replace the bulb.
Oven Racks Are Hard To Slide
Do not use a cooking spray or other lubricant sprays to make it smooth.
Refer to oven racks cleaning in the Care and Maintenance section.
Food Does Not Bake Or Roast
Properly
The oven controls are improperly set. See the Baking or Roasting section.
Oven not preheated for enough time.
Incorrect cookware or cookware of improper size being used.
Racks in the wrong position. See the Baking or Roasting section.
Use a foil tent to slow down browning during roasting.
Oven thermostat needs adjustment: Please contact the local professional technicians.
Food Does Not Broil Properly
This model is designed for closed door broiling only. Always broil with the door closed.
The oven controls are not set at BROIL. See the Broiling section.
Improper rack position.
Cookware is not suited for broiling.
Aluminum foil used on the broiling pan and rack has not been fitted properly and slit as
recommended.
Oven Temperature Too Hot Or
Too Cold
Oven thermostat needs adjustment. Please contact the local professional technicians.
Steam From The Vent
When using the convection mode, it is normal to see steam coming out of the oven vent.
As the number of racks or amount of food being cooked increases, the amount of visible
steam will increase.
Burning Or Oily Odor Emitting
From The Vent
This is normal in a new oven and will disappear in some time.
