Fortinet FON-375, User Manual

Page 1: ...FortiFone User Guide for FON 375 ...

Page 2: ...at expressly warrants that the identified product will perform according to certain expressly identified performance metrics and in such event only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet For absolute clarity any such warranty will be limited to performance in the same ideal conditions as in Fortinet s internal lab tests I...

Page 3: ... use as an external extension 5 Personalizing your Phone 6 How to navigate through menus 6 Entering values with the dial pad and softkeys 6 Configuration Overview 7 Status 7 Features 7 Auto hangup 7 Call waiting 7 DND 7 Blocking anonymous call 7 Ban outgoing 7 Dial peer 8 Intercom 8 Auto redial 8 Ring from headset 8 Hide DTMF 8 Password dial 8 Predial 8 Call logs 9 Default line 9 Auto switch line ...

Page 4: ...ault 12 Applications 12 SMS 12 Memo 12 Voice Message 12 Ping 12 Phonebook 13 Contacts 13 Adding a contact 13 Editing a contact 13 Deleting a contact 13 Searching a contact 13 Groups 14 Add a group 14 Delete a group 14 Add a contact to a group 14 Add an existing contact to a group 14 Blacklist 15 Add a new contact to the Blacklist 15 Add an existing contact to the Blacklist 15 Cloud phonebook 15 LD...

Page 5: ...ing a call 16 Ending a call 17 Redial 17 Diverting a call 17 Hold 17 Mute 17 Attendant transfer 17 Blind transfer 18 3 party conference 18 Call waiting 18 DND 18 Voicemail 18 Troubleshooting 19 Information 19 Troubleshooting guide 19 Character table to dial pad mode 20 Warranty 21 ...

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Page 7: ...rammable keys Full duplex speakerphone 2x 10 100 1000 Mbps ports allow you to share the network connection with your computer PoE support eliminates the need for a power adapter Button Function Hold places and retrieves calls on hold Transfer transfers calls to another extension or outside line Conference brings multiple calls together in a conference Voicemail accesses voicemail and voicemail gre...

Page 8: ... to display information to the user such as the time and date as well as various status icons The bottom line shows choices associated with the 4 context sensitive softkeys located just below the display Headset toggles the headset on and off Mute Toggles the microphone on and off Redial places a call to the last number dialed Speakerphone toggles the speaker on and off Button Function Icons Descr...

Page 9: ...to the phone 2 Mark and drill three 5 16 7 mm holes according to their placement on the base 3 Insert plastic wall anchors not included into the holes Place a screw into the bottom hole leaving about 1 8 2 5 mm exposed 4 Slide the base over the bottom screw Secure the base using screws in the top two holes 5 Slide the phone onto the base and ensure the phone is secure It may be necessary to remove...

Page 10: ...t to the jack 3 Connect the WAN port to the network with the provided Ethernet cable 4 Optionally connect your desktop PC to the PC port with an Ethernet cable not supplied 5 If the network supports PoE a power adapter is not required The phone requires 5 7 W to function with PoE If PoE is not supported on the network connect the power adapter to the DC 5V 1A power jack ...

Page 11: ...em reboot the phone to download its configuration and register to the system For use as an external extension 1 On the phone press the Menu softkey 2 Select Settings 3 Select Advanced Settings 4 Enter the Password as 23646 5 Select Maintenance 6 Select Auto Provision 7 Select Static Provisioning Server 8 Set the Mode to After Reboot 9 Press the down arrow and set the Protocol to TFTP 10 Press the ...

Page 12: ...umeric for uppercase characters for lowercase characters and to be able to enter any of the characters To enter characters with the dial pad use the digit with the desired character Press the same digit repeatedly until the desired character appears on the screen After entering a character pause to allow the cursor to move to next character position Other special entries include To enter a period ...

Page 13: ...hone Selecting the More option provides more details about the phone the network connections and the registration status Features The features here should be handled on the FortiVoice system and configured by the system administrator Making changes to these features on the phone is not recommended Auto hangup If enabled the phone can automatically hang up and return to dial tone after the set amou...

Page 14: ...the phone number add xxx xxx will be dialed before the phone number del the characters will be deleted from the phone number rep xxx xxx will be substituted for the specified characters Suffix Digits entered here will be added to the end of a matching phone number Delete Length Set the number of digits to be removed from the beginning of the matching phone number Intercom Enable disable Intercom f...

Page 15: ...pe Voice volume This setting allows the user to change the volume heard at the handset hands free speaker and headset Time date The Time Date can be set to be obtained automatically or manually The manual settings allows the user to change the Timezone Location set Daylight Saving Time 12 hour Clock Date Time and the date Format Language The phone supports many languages which can be selected here...

Page 16: ...ly through the FortiVoice To make any changes to these settings contact the system administrator Domain Realm enter the Realm for the account Dial Without Registered enable disable this feature to make calls through a proxy server with no registration required Anonymous enable anonymous Caller ID using either RFC3323 or RFC3325 DTMF Mode set the way that the phone sends DTMF Use STUN enable disabl...

Page 17: ...be enabled disabled here LLDP QoS WAN VLAN LAN VLAN Once a setting is enabled press the down arrow button on the phone to view and configure the next setting VPN Enable disable and configure the VPN settings here Web server type The Web Server Type can be set here as either HTTP or HTTPS Security Menu password The password to access the Advanced Settings can be changed here Keyboard status Enables...

Page 18: ...abled press the down arrow on the dial pad to access additional settings TR069 Settings Enable disable the use of TR069 If enabled press the down arrow on the dial pad to access additional settings Status If TR069 has been configured this section will display status updates Reset to Default This will default all of the settings on the phone Applications SMS View SMS messages Memo The phone can bri...

Page 19: ...ct Tel phone number Mobile mobile phone number Other additional phone number field Ring the ring tone that will be used when receiving calls from this contact Editing a contact To edit a contact 1 Select a contact 2 Press the Option softkey 3 Select Edit press OK 4 Edit the information 5 Press the Save softkey Deleting a contact To delete a contact 1 Select a contact 2 Press the Option softkey 3 S...

Page 20: ... a group To add a contact 1 Select a group to add a contact to 2 Press the Enter softkey 3 Press the Add softkey 4 Edit the following fields Name name of the contact Tel phone number Mobile mobile phone number Other additional phone number field Ring the ring tone that will be used when receiving calls from this contact Add an existing contact to a group 1 Press the Menu softkey 2 Select Contacts ...

Page 21: ...add to the blacklist 4 Press the Option softkey 5 Select Blacklist 6 Press the Save softkey Cloud phonebook The Cloud Phonebook is a list of contacts hosted by a server on the network LDAP The LDAP settings allow for retrieving a contact list from a LDAP server Speed dial The phone can store up to 9 custom speed dial numbers Adding a number to the Speed Dial 1 Select the Speed Dial to create 2 Pre...

Page 22: ...ct from the phone book To dial an extension number 1 Dial the extension number 2 After about 4 seconds the phone will dial the number Optionally press OK the Send softkey or to place the call immediately To dial an outside number 1 To access an outside line dial the outgoing access code for example 9 or 0 if configured within the Fortivoice 2 Dial the phone number 3 After about 4 seconds the phone...

Page 23: ...e Divert softkey Hold To place calls on hold press the Hold softkey While a call is on hold you can answer or place other calls The held party will hear music if configured to do so To toggle between two calls use the navigation keys and press the Answer or Resume softkey To retrieve a call held on a different line double press the flashing L1 or L2 key associated with the call on hold Mute Mute t...

Page 24: ...oth parties will be disconnected Call waiting When Call Waiting is enabled the phone will present new calls to you while you re on a call In order to use Call Waiting it will first need to be enabled in the FortiVoice interface To answer an incoming call while on a call press the flashing L1 or L2 key Alternately use the navigation keys to view the caller and then press the Answer softkey The init...

Page 25: ... an IP address The DHCP server is not responding 1 Ensure your DHCP server is online This is typically your router 2 Reboot the router or DHCP server 3 If you are still experiencing issues the phone may require advanced network configuration Contact your administrator Phone will not register Your phone is not registered 1 On the Extension page of the FortiVoice interface ensure the MAC address is ...

Page 26: ... Dial Pad Mode abc ABC 2aB 123 1 1 1 2 abc ABC 2 a b c A B C 2 3 def DEF 3 d e f D E F 3 4 ghi GHI 4 g h i G H I 4 5 jkl JKL 5 j k l J K L 5 6 mno MNO 6 m n o M N O 6 7 pqrs PQRS 7 p q r s P Q R S 7 8 tuv TUV 8 t u v T U V 8 9 wxyz WXYZ 9 w x y z W X Y Z 9 0 Space Space 0 Space 0 _ _ ...

Page 27: ...in the EULA www fortivoice com support For warranty service In North America please call 1 866 648 4638 for further information Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this telephone for warranty service you must present proof of purchase ...

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