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01-28005-0026-20041101
Fortinet Inc.
Customer service and technical support
Introduction
Customer service and technical support
For antivirus and attack definition updates, firmware updates, updated product
documentation, technical support information, and other resources, please visit the
Fortinet technical support web site at http://support.fortinet.com.
You can also register FortiGate Antivirus Firewalls from http://support.fortinet.com and
change your registration information at any time.
Fortinet email support is available from the following addresses:
For information on Fortinet telephone support, see http://support.fortinet.com.
When requesting technical support, please provide the following information:
• Your name
• Company name
• Location
• Email address
• Telephone number
• FortiGate unit serial number
• FortiGate model
• FortiGate FortiOS firmware version
• Detailed description of the problem
amer_support@fortinet.com
For customers in the United States, Canada, Mexico, Latin
America and South America.
apac_support@fortinet.com
For customers in Japan, Korea, China, Hong Kong, Singapore,
Malaysia, all other Asian countries, and Australia.
eu_support@fortinet.com
For customers in the United Kingdom, Scandinavia, Mainland
Europe, Africa, and the Middle East.
