Hardware installation
Troubleshooting
FortiGate-5001FA2-LENC Security System Guide
01-30000-76602-20080606
19
Figure 5: Location of FortiGate-5001FA2-LENC power switch
If the left handle is damaged or positioned incorrectly the
FortiGate-5001FA2-LENC board does not receive power and will not start up.
Make sure the left handle is correctly aligned, fully inserted and locked.
Sometimes you may have to make small adjustments to the handle to achieve
contact with the switch.
FortiGate-5020 chassis: incorrect FortiGate-5001FA2-LENC
jumper settings
If the JP3 jumper on the FortiGate-5001FA2-LENC circuit board is set to detect a
shelf manager, the FortiGate-5001FA2-LENC board will not start up when inserted
into a FortiGate-5020 chassis. This occurs because the FortiGate-5020 chassis
does not have a shelf manager.
To fix the problem, remove the FortiGate-5001FA2-LENC board and check the
position of the JP3 jumper (see
Figure 3 on page 12
). Make sure the jumper
connects pins 1 and 2 (to the right when seen from the front of the board).
FortiGate-5140 or 5050 chassis: shelf manager not installed or
not functioning
If you are operating a FortiGate-5001FA2-LENC in a FortiGate-5140 or 5050
chassis, the FortiGate-5001FA2-LENC board will not start up if the JP3 jumper
connects pins 2 and 3 (see
Figure 3 on page 12
) and a shelf manager is not
installed or is not operating correctly.
If the shelf manager is not installed or not operating correctly, when you insert a
FortiGate-5001FA2-LENC board, the board attempts to communicate with the
shelf manager. If the FortiGate-5001FA2-LENC board cannot communicate with
the shelf manager, the board will not startup.
If a shelf manager is installed, make sure it is functioning normally (the Status LED
is green and all other LEDs are off). If the shelf manager is not functioning
normally, you can try removing it from the chassis and reinstalling it. If this does
not solve the problem, contact Fortinet Technical Support.
If the shelf manager has been removed from the chassis, you should re-install it. If
you are planning on operating the chassis without a shelf manager, you can move
the FortiGate-5001FA2-LENC JP3 jumper between pins 1 and 2. The
FortiGate-5001FA2-LENC should now start up.
Switch Contact
Power
Switch
Lock
Left Handle
