System Maintenance
Support
FortiGate-5000 series Administration Guide
01-28008-0013-20050204
137
To report a bug
1
Go to
System > Maintenance > Support
.
2
Select Report Bug.
3
Fill out the Report Bug form.
4
Select Submit.
To configure a customized mail relay
1
Go to
System > Maintenance > Support
.
2
Select Report Bug.
3
Select Send email by customized mail-relay.
4
Enter the SMTP server information, user name, whether or not to use authentication,
and the password if required.
Registering a FortiGate unit
After purchasing and installing a new FortiGate unit, you can register the unit using
the web-based manager by going to the System Update Support page, or by using a
web browser to connect to http://support.fortinet.com and selecting Product
Registration.
Registration consists of entering your contact information and the serial numbers of
the FortiGate units that you or your organization purchased. You can register multiple
FortiGate units in a single session without re-entering your contact information.
Once registration is completed, Fortinet sends a Support Login user name and
password to your email address. You can use this user name and password to log on
to the Fortinet support web site to:
• View your list of registered FortiGate units
• Register additional FortiGate units
• Add or change FortiCare Support Contract numbers for each FortiGate unit
• View and change registration information
• Download virus and attack definitions updates
• Download firmware upgrades
• Modify registration information after an RMA
Soon you will also be able to:
• Access Fortinet user documentation
• Access the Fortinet knowledge base
All registration information is stored in the Fortinet Customer Support database. This
information is used to make sure that your registered FortiGate units can be kept up to
date. All information is strictly confidential. Fortinet does not share this information
with any third-party organizations for any reason.
Summary of Contents for FortiGate FortiGate-5020
Page 86: ...86 01 28008 0013 20050204 Fortinet Inc Dynamic IP System DHCP ...
Page 118: ...118 01 28008 0013 20050204 Fortinet Inc FortiManager System Config ...
Page 254: ...254 01 28008 0013 20050204 Fortinet Inc CLI configuration User ...
Page 318: ...318 01 28008 0013 20050204 Fortinet Inc CLI configuration Antivirus ...
Page 350: ...350 01 28008 0013 20050204 Fortinet Inc Using Perl regular expressions Spam filter ...
Page 370: ...370 01 28008 0013 20050204 Fortinet Inc CLI configuration Log Report ...
Page 382: ...382 01 28008 0013 20050204 Fortinet Inc Glossary ...
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