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01-28007-0144-20041217
Fortinet Inc.
Support
System maintenance
Soon you will also be able to:
• Access Fortinet user documentation
• Access the Fortinet knowledge base
All registration information is stored in the Fortinet Customer Support database. This
information is used to make sure that your registered FortiGate units can be kept up to
date. All information is strictly confidential. Fortinet does not share this information
with any third-party organizations for any reason.
Owners of a new FortiGate unit are entitled to 90 days of technical support services.
To continue receiving support services after the 90-day expiry date, you must
purchase a FortiCare Support Contract from an authorized Fortinet reseller or
distributor. Different levels of service are available so you can purchase the support
that you need. For maximum network protection, Fortinet strongly recommends that
all customers purchase a service contract that covers antivirus and attack definition
updates. See your Fortinet reseller or distributor for details of packages and pricing.
To activate the FortiCare Support Contract, you must register the FortiGate unit and
add the FortiCare Support Contract number to the registration information. You can
also register the FortiGate unit without purchasing a FortiCare Support Contract. In
that case, when you purchase a FortiCare Support Contract you can update the
registration information to add the support contract number.
A single FortiCare Support Contract can cover multiple FortiGate units. You must
enter the same service contract number for each of the FortiGate models covered by
the service contract.
To register a FortiGate unit
Before registering a FortiGate unit, you require the following information:
• Your contact information including:
• First and last name
• Company name
• Email address (Your Fortinet support login user name and password will be
sent to this email address.)
• Address
• Contact phone number
• A security question and an answer to the security question.
This information is used for password recovery. The security question should be a
simple question that only you know the answer to. The answer should not be easy
to guess.
• The product model and serial number for each FortiGate unit that you want to
register.
The serial number is located on a label on the bottom of the FortiGate unit.
You can view the Serial number from the web-based manager by going to
System > Status.
The serial number is also available from the CLI using the
get system status
command.
Summary of Contents for FortiGate FortiGate-60M
Page 12: ...Contents 12 01 28007 0144 20041217 Fortinet Inc Index 369 ...
Page 44: ...44 01 28007 0144 20041217 Fortinet Inc Changing the FortiGate firmware System status ...
Page 74: ...74 01 28007 0144 20041217 Fortinet Inc FortiGate IPv6 support System network ...
Page 82: ...82 01 28007 0144 20041217 Fortinet Inc Dynamic IP System DHCP ...
Page 116: ...116 01 28007 0144 20041217 Fortinet Inc Access profiles System administration ...
Page 234: ...234 01 28007 0144 20041217 Fortinet Inc Protection profile Firewall ...
Page 246: ...246 01 28007 0144 20041217 Fortinet Inc CLI configuration Users and authentication ...
Page 278: ...278 01 28007 0144 20041217 Fortinet Inc CLI configuration VPN ...
Page 340: ...340 01 28007 0144 20041217 Fortinet Inc Using Perl regular expressions Spam filter ...
Page 358: ...358 01 28007 0144 20041217 Fortinet Inc CLI configuration Log Report ...
Page 376: ...376 01 28007 0144 20041217 Fortinet Inc Index ...