Warranty/Tech Support
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LIMITED ORIGINAL COMMERCIAL EQUIPMENT WARRANTY
Fortress warrants that the equipment, as supplied by the factory to the original purchasers,
is free from defects in materials and workmanship because of normal use for a period of
one (1) year from the original purchase date or a maximum of eighteen (18) months after
the shipment date from Fortress. When evaluating the warranty of each piece of Fortress
equipment, proper installation, and start-up in accordance with the instruction manual will
be considered. Warranty coverage includes Fortress equipment that is sold only in the
Continental United States. Repairs under this warranty are to be performed by a Fortress
authorized gas appliance service company that is located nearest to the equipment’s
location where the equipment is to be repaired.
This standard warranty is subject to the following conditions and limitations.
This warranty is limited to product(s) sold by Fortress to the original buyer in the continental
United States. Original installation must occur within one (1) year of the date of the original
purchase, and proof of the installation date must be provided. Equipment must be located
at the original installation location regardless of the same owner. The Fortress warranty is
limited to the repair or replacement of any part found to be defective. The Fortress warranty
will cover normal labor charges incurred in the repair or replacement of a warranted piece
of equipment. This warranty does not apply to any product(s) which have not been installed
in accordance with the directions published in the appropriate installation and operation
manuals. Fortress will bear no responsibility or liability for any product(s) which have been
mishandled, abused, misapplied, misused, subjected to harsh chemical action or poor
water quality, field modified by unauthorized personnel, damaged by flood, fire, or other
acts of nature, or which have altered or missing serial numbers. Fortress warranty does
not authorize the use of any product(s) in a non-commercial application, including but
not limited to residential use. The use or installation of the product(s) in non-commercial
applications renders all warranties, express or implied, null and void, including any
responsibility for damage, costs, and legal actions resulting from the use or installation of
the product(s) in any non-commercial setting. Adjustments such as calibrations, leveling,
tightening of fasteners or utility connections normally associated with original installation
are the responsibility of the installer. Should service be required at times that normally
involve premium labor rates, the owner shall be charged for the difference between normal
service rates and such premium rates. Exceptions to the standard warranty period are as
listed: A two (2) year warranty for fryer tanks only will apply. Warranty shall not apply to
defects attributable to the usage environment, for example from using dirty, corrosive water,
poor quality gas, or electricity of incorrect current rating or voltage. All damage due to
