The UPS does not turn on and no LED display
Possible Cause
Solution
Low battery voltage
Charge battery for at least 8 hours
The battery is defective
Replace it with the same type of battery
Power switch is not in the depressed position
Press the power switch again
Audible alarm buzzer beeps continuously when AC input line is normal
Possible Cause
Solution
The UPS is overloaded
Verify that the load matches the UPS capability specified in the specs
When power fails, the backup time is shortened than the normal status
Possible Cause
Solution
The UPS is overloaded
Remove the least critical load
Low battery voltage
Charge battery for at least 8 hours
Battery failure due to high temperature or degraded performance
Replace it with the same type of battery
Communication lost between UPS and computer
Possible Cause
Solution
Software is not installed correctly.
Check the settings of the software.
Cable is not properly connected.
Check the USB cable is firmly connected to
COM1/COM2 of the computer and confirm the setting again.
Even when mains supply is normal, the LED still displays battery mode
Possible Cause
Solution
Circuit breaker trips
Reset the circuit breaker.
Power cord is loose.
Reconnect the power cord properly.
* For further assistance, please contact us at tech@forzaups.com• When replacing your batteries, we recommend using a Forza FUB-1290.
Software installation
ForzaTracker is a new generation of UPS monitoring software, which provides user-friendly
interface to monitor and control your UPS system. This unique software provides safe auto
shutdown for multi-computer systems during power failures. With this software, users can
remotely monitor and control any UPS on the same LAN, no matter how far the unit is located.
Installation procedure:
1. Go to the website:
http://www.forzaups.com/us/driver-downloads/
2. Choose the type of operation system and follow the instructions on the website to
download the software.
3. When downloading all required files from the internet, enter the serial No:
5242-87f6-64re-
di8d-986u
to install the software (including hyphens).
4. When your computer restarts, the management software will appear as a green plug icon
located in the system tray, near the clock.
5. To access the Forza Tracker management software as an administrator, you must enter the
password:
111296
Troubleshooting guide
When the Forza UPS is not working normally, please refer to the following trouble shooting
table for solving installation or operation problems. If any abnormal situation not listed above
occurs, please call our service department for further assistance.
