Franklin F900HSVL, User Manual

Page 1: ...User Guide F900HSVL 4G LTE Mobile Hotspot ...

Page 2: ...fter Setup is Complete 11 Mobile Hotspot to share connections 11 Wi Fi and My Admin http myadmin Security 11 F900HSVL Settings 12 Managing Your F900HSVL 13 Using the F900HSVL My Admin homepage 13 F900HSVL My Admin Home 14 Manage F900HSVL 14 Connected Devices 15 Connected Devices 15 Edit a Connected Device 16 Changing the Maximum Number of Connected Devices 16 Blocked Devices 16 Settings 18 Mobile ...

Page 3: ...iew 33 First Steps 33 Common Problems and Solutions 33 Regulatory Information 36 Regulatory Statements 37 FCC Equipment Authorization ID XHG R900 37 Body Worn Operation 37 Safety Hazards 38 Trademark 39 Glossary 41 Glossary 42 ...

Page 4: ...1 1 Getting Started Overview Components Device Display Battery Management ...

Page 5: ...laptops tablets eReaders gaming consoles and more and experience ten times faster speeds of solid 4G LTE without dropping down to 3G or other slower speed technologies System Requirements Compatible with all IEEE802 11b g n Wi Fi enabled devices Works with the latest versions of most browsers It is recommended to use the latest versions of Internet browsers Outdated versions may not be compatible ...

Page 6: ...Wake Up When the display is off sleep mode the first quick press of the button wakes up the display Info Display When the display is on press the button quickly to go through the device menu and information Charging Indicator Colors Charging Status Off Your hotspot is not connected to a charger Red Your hotspot is connected to a charger and is currently being charged Green Your hotspot is connecte...

Page 7: ... charger connects here 5 Back Cover Notch Lift the notch to open the back cover 6 Factory Reset Button To perform factory reset of your device use one end of a small unfolded paperclip to gently press and hold the button in the hole for 3 seconds then release 7 SIM Card Stopper Lift the stopper to insert or replace the SIM card 8 Battery contact Insert the battery with UP mark facing up to align w...

Page 8: ... replaceable and rechargeable battery It works from its charged battery alone or when the device is plugged into a power source Note Please do not attempt to open or disassemble your hotspot and the battery pack Doing so may cause damage that voids your warranty Charge the battery with the charger provided together with your hotspot While the battery is charging the battery charging icon displays ...

Page 9: ...6 2 Using Your F900HSVL Accessing the Network Using Your F900HSVL for the First Time Connecting to Your F900HSVL Using Your F900HSVL After Setup is Complete ...

Page 10: ...rate intranet Mobile Broadband with 4G LTE Download typical speeds of 5 30 Mbps Upload typical speeds of 2 20 Mbps NOTE This F900HSVL supports 4G LTE only 3G fallback service is not supported Wi Fi 802 11b g n 802 11b uses the 2 4 GHz frequency with a bandwidth of 11 Mbps 802 11g uses the 2 4 GHz frequency with a bandwidth of 54 Mbps 802 11n uses the 2 4 GHz frequency with a bandwidth of 150 Mbps ...

Page 11: ...e the back cover of your device and take the battery out 2 Lift the LIFT tab and slide your SIM card in the SIM card slot with Wireless Carrier logo facing up After installation secure the LIFT tab back into place 3 Properly install the battery and put the back cover on IMPORTANT Do not bend or scratch your SIM card Avoid exposing your SIM card to static electricity water or dirt Whenever you inse...

Page 12: ...rk signal strength temperature features and active connection time When charging keep your device near room temperature Never leave the F900HSVL in an unattended vehicle due to uncontrolled temperatures that may be outside the desired temperatures for your device It is normal for batteries to gradually wear down and require longer charging time Turning On Off the F900HSVL Turn On Press and hold th...

Page 13: ...i Fi capable device that you want to connect to your F900HSVL Then find your F900HSVL s Wi Fi name Mobile Hotspot xxxx 2 Click Connect and enter the Password when prompted NOTE The last four characters of your Wi Fi Name is unique for your F900HSVL You can change the Wi Fi Name of your own See Ch3 Settings Home screen Press quickly Press quickly Press quickly Press quickly Press quickly Wi Fi Name...

Page 14: ...d is always the same as your Wi Fi password unless you change it in the My Admin home page If you change your Wi Fi password first your My Admin Home password changes together You can create your own My Admin password by signing into the My Admin home page After you change your own My Admin home password you will be required to use the new password to sign in to the My Admin home page To change yo...

Page 15: ...12 3 F900HSVL Settings Managing Your F900HSVL F900HSVL Home Connected Devices F900HSVL Settings Messages About F900HSVL ...

Page 16: ...ice and open your home page by entering either http myadmin or http 192 168 1 1 3 Sign in using the My Admin home password By default your My Admin home password is the same as your Wi Fi Password unless you changed the admin password 4 You are now able to customize your F900HSVL settings The menu column to the left of the web page is the primary navigation for the My Admin home page You can acces...

Page 17: ...00HSVL Connected Devices Settings Messages About Manage F900HSVL The Get Started quick links contain the following options Click Customize Wi Fi Settings to directly go to Wi Fi setting page Click Change My Admin Password to directly go to My Admin Password menu page where you can change your admin password ...

Page 18: ...any blocked devices NOTE A device that is currently accessing the http myadmin cannot be blocked Connected Devices The Connected Devices menu contains the following options Name Normally this is the hostname of the connected device as set on the connected device You can use the pencil tool to change the name of any connected device IP Address The local IP address of the connected device MAC Addres...

Page 19: ...r of Connected Devices Click change next to Max devices to go to the Wi Fi Settings page Blocked Devices The Blocked Devices menu contains the following options Block Button Click Block to disconnect a connected device and prevent it from reconnecting The blocked device then appears in the Blocked Devices list This option is not available for use for Your Device the device My Admin home page curre...

Page 20: ...y do not have an IP address Instead they are identified by MAC address You can enter the name to identify the device blocked by clicking the pencil icon Unblock Button Click Unblock to unblock a previously blocked device freeing it to connect again The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it connects ...

Page 21: ...enu options Mobile Hotspot Wi Fi Advanced Mobile Hotspot The Mobile Hotspot menu contains the following options Admin Password Preferences Software Update Factory Reset Admin Password You can change My Home Admin Password 1 Click Change Admin Password ...

Page 22: ...for both your Wi Fi connection and My Admin home page login If the title Wi Fi Password displays it means you have changed the My Admin home login password before The password can be used for Wi Fi connection only Preferences The Preferences menu contains the following options Automatic shutdown Select the length of time before the F900HSVL will automatically turn off if it is running on battery p...

Page 23: ...r button blinks indicating the F900HSVL is turned on This Indicator will let you know if the F900HSVL is on or off without having to wake up the display Blink Delay This setting controls the amount of time between when the white power indicator illuminates letting you know the F900HSVL is on Wi Fi Password This setting controls the device display to show or hide the Wi Fi password If Hide is selec...

Page 24: ...you can check to see if new software updates are available by clicking on the Check for update button Last Update Displays the date of the last software update Factory Reset The Factory Reset menu allows you to restore all your F900HSVL s settings to factory default values To reset your device to original factory default settings click Restore Factory Default button then Confirm at the prompt ...

Page 25: ...Mode Use this setting to change the Wi Fi mode The F900HSVL allows devices using 802 11b 802 11g and 802 11n to connect to the wireless network Security Use this setting to select the desired type of Wi Fi security used to encrypt the wireless network WPA2 is the latest and most secure method and should be used whenever possible Security Option Use this setting to select the desired Wi Fi security...

Page 26: ...connected devices If Wi Fi Name and Password are not changed your F900HSVL automatically reconnects your devices If either or both Wi Fi Name and Password is changed you need to reconnect using the new Wi Fi Name and Password from your device Wi Fi connection application or controls Advanced The Advanced menu allows you to change F900HSVL advanced settings The Advanced page provides options for up...

Page 27: ...e DNS 1 IP address field 3 Enter the IP address of the second DNS in the DNS 2 IP address field 4 Click Save Changes button Firewall The Firewall menu contains the following options VPN Pass through Mode When turned ON this feature allows VPN clients to connect through the F900HSVL to remote VPN servers The default setting for this feature is ON When turned OFF VPN clients are not allowed to conne...

Page 28: ...dard for small class C networks If you change your LAN IP Address ensure that you use the correct Subnet mask for the IP address range containing the LAN IP address MAC address the Media Access Controller MAC or physical address for the F900HSVL DHCP Dynamic Host Configuration Protocol server The DHCP server checkbox turns the DHCP server feature ON or OFF IPv6 Internet Protocol version 6 The IPv6...

Page 29: ...ON you must select a port filtering application in the Applications list to allow that application to connect to the Internet For example if you select VPN in the Applications list but do not select HTTP you can connect a VPN server but you cannot connect to a web page using your Internet browser Click OFF to turn off Port Filtering When the feature is OFF any application can connect to the Intern...

Page 30: ...the beginning range of port numbers used by outgoing traffic for the custom application being added in the Start Port field 3 Enter the end of the range of port numbers in the End Port field 4 Select the Protocol TCP or UDP used by each port range from the Protocol drop down menu 5 Click Save Changes 6 Select the Delete checkbox next to any custom application you wish to delete and click Save Chan...

Page 31: ...view messages http myadmin displays A maximum of 5 messages can be stored When this limit is reached the F900HSVL erases the oldest message as a new message is received On the F900HSVL My Admin Home page You can see the message contents by pressing the Messages menu on your My Admin home page To delete a selected message click the trash bin icon to the right of the message date and timeline To del...

Page 32: ...ernet Status page shows Internet settings and status and contains the following sections Internet Status IPv4 IPv6 The Internet Status page reflects information about your Internet connection your network the type of technology in use how long your F900HSVL has been connected the amount of data that has been transmitted and received and information regarding your current IP address es Mobile Hotsp...

Page 33: ...information about your Modem and the 4G LTE network Logs The Logs page allows you to turn system logging ON or OFF and to delete system logs as needed These logs record various operations and are used primarily for troubleshooting The default setting is OFF To enable logging select ON then click Save Changes button ...

Page 34: ...31 Support The Support page contains the following sections Customer Care ...

Page 35: ...32 4 Troubleshooting Overview First Steps Common Problems and Solutions Technical Support ...

Page 36: ...s and Solutions F900HSVL just powered off without pressing the Power Menu button Why This may occur under any of the following circumstances Your F900HSVL will automatically turn off after a certain period to save battery if there are no connected devices and if you set Automatic Shutdown on from My Admin home page This can be changed from http myadmin Settings Preferences Automatic Shutdown Switc...

Page 37: ...actory reset button hole Press down the button in the hole for 3 seconds and release Then your F900HSVL will perform the factory reset and restart automatically Using My Admin Homepage Connect to your F900HSVL and then open My Admin home page http myadmin or http 192 168 1 1 Select Settings Factory Reset I cannot connect to Wi Fi after changing Wi Fi password Your Wi Fi devices save the previously...

Page 38: ...this URL address does not work try the IP address http 192 168 1 1 I cannot log into http myadmin Ensure that you are entering the correct My Admin password to sign in The default My Admin login password is the same as the default Wi Fi password unless you have previously changed If you have forgotten your password click on the Forgot the Admin Password link and you will be prompted to answer the ...

Page 39: ...36 5 Regulatory Information Regulatory Statements Safety Hazards Trademark ...

Page 40: ...considered safe for use by the public This product meets current FCC Radio Frequency Exposure Guidelines The reported SAR value of the device is 1 40W kg Additional details at FCC website www fcc gov oet ea Body Worn Operation Please note this important safety information regarding radio frequency RF radiation exposure and near body operation To ensure compliance with RF exposure guidelines the de...

Page 41: ...ties or where medical life support equipment is located as such equipment could be affected by your device s external RF signals Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of six inches must be maintained between a device and a pacemaker in order to avoid potential interference with the pacemaker These recommendations are consistent with the indep...

Page 42: ...ertification Requirements for Battery System Compliance to IEEE 1725 Use of an unqualified battery or charger may present a risk of fire explosion leakage or another hazard Do not short circuit a battery or allow metallic conductive objects to contact battery terminals Replace the battery only with another battery that has been qualified with the system per this standard IEEE Std 1725 Use of an un...

Page 43: ... of Franklin Wireless or any other Trademark displayed in this user manual without the written permission of Franklin Wireless or its respective owners The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners Document Revision History Revision Rev 1 1 Date July 27 2018 ...

Page 44: ...41 6 Glossary ...

Page 45: ...d to an IP network ISP Internet Service Provider Kbps Kilobits per second LAN Local Area Network MAC Address Media Access Control address Mbps Megabits per second MSID Mobile Station Identifier Network Operator The vendor who provides your wireless access Port A virtual data connection used by a program to exchange data Port Forwarding A process that allows remote devices to connect to a specific ...