DEFECT, YOU MUST CALL FRANKLIN’S CUSTOMER
SERVICE DESK, 1-800-266-5626, TO REQUEST A
RETURN MERCHANDISE AUTHORIZATION (“RMA”)
NUMBER, BEFORE RETURNING THE PRODUCT
(TRANSPORTATION CHARGES PREPAID) TO:
FRANKLIN ELECTRONIC PUBLISHERS, INC.
ATTN: SERVICE DEPARTMENT
ONE FRANKLIN PLAZA
BURLINGTON, NJ 08016-4907
IF YOU RETURN A FRANKLIN PRODUCT, PLEASE
INCLUDE A NOTE WITH THE RMA, YOUR NAME,
ADDRESS, TELEPHONE NUMBER, A BRIEF
DESCRIPTION OF THE DEFECT AND A COPY OF YOUR
SALES RECEIPT AS PROOF OF YOUR ORIGINAL DATE
OF PURCHASE. YOU MUST ALSO WRITE THE RMA
PROMINENTLY ON THE PACKAGE IF YOU RETURN
THE PRODUCT, OTHERWISE THERE MAY BE A
LENGTHY DELAY IN THE PROCESSING OF YOUR
RETURN. WE STRONGLY RECOMMEND USING A
TRACKABLE FORM OF DELIVERY TO FRANKLIN FOR
YOUR RETURN.