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Franklin Home Power User Manual
Date
August 10, 2021
Doc. No.
FD21081001
Revision
V01
© 2021. FranklinWH Technologies Co., Ltd.
Page 28 Total 31
10.1 Troubleshooting
Do not open any covers inside the aPower and aGate. An exposed wiring connection can present a risk of electrical
shock.
Do not off the breakers in aGate and junction panel. Do not push the aPower on/off button off. Otherwise, it will
cause a blackout and any others fault even impact the warranty.
If it is necessary to manually disconnect/reconnect to the grid and any, FrnaklinWH Support/installer will direct you
to operate the manual by phone in aGate.
Table, Troubleshooting list
Item
Trouble Description
Troubleshooting
Remark
1
Whole-home load blackout
during a backup operation
1, SOC is lower and protected to limit the
discharge. APP is online.
2, APP is offline, the battery energy is empty and
the aPowers units are all off automatically
3, Manually push the aPower on/off button off
2
A brownout happening at
backup operation
1, Loads larger. Reducing the loads. Otherwise
then
2, Check the unit status and SOC at APP
3, Check if any aPower on/off button is off
4, Check if the aPower breaker is off
3
APP is offline
1, Check if the grid/solar is active or not. If active
then,
2, Check if the internet connection is normal or
not.
If inactive then,
3, Check if the aPowers are off due to lower
battery energy protection.
4, Check if the aPowers on/off button push off to
cause the aPower off
5, Check if aPower breakers are off
6, Check if VCC connection failed in aGate
