Operation and Maintenance Manual, OnyX Sky Heat Recovery Units, 2022/01
Frapol Sp. z o.o. reserves the right to introduce changes without any prior notice.
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67
10.2
Exclusions
The Client may lose the right to warranty claims, when a technical service centre of Frapol Sp. z o.o. establishes that
defects occurred not by fault of the manufacturer, but as a result of:
•
Modifications to the design of the unit
•
Unauthorised repairs carried out by third parties
•
The use of non-original wiring or its modification
•
Failing to comply with the user manual (incorrect installation and operation)
•
Exposure to environmental factors
•
Damage due to over-voltage or atmospheric discharges
•
Damage caused by negligent maintenance
•
Accidents or random events
11.
Complaints
A complaint should be submitted as a complaint notification form, sent by email to the following address
or via the service request form
A failure report sheet can be found on the following
http://www.frapol.com.pl/Zgloszenie-Serwisowe
. The
sheet is available as a pdf document in an editable format (.xls sheet).
The costs related to processing a warranty claim during the warranty term shall be borne by Frapol Sp. z o.o. In the event
of non-compliance and rejection of the warranty claim, the costs of expertise and forwarding of the goods will be charged
to the claimant.
