26
ONYX Deskset 17
User’s Guide
Service and Support
You can contact Freedom Scientific Technical Support to receive technical assistance with
ONYX. Before contacting Technical Support, it is recommended that you refer to
Troubleshooting
on page 27 to try to resolve your problem quickly.
If you cannot resolve your issue, you can visit www.FreedomScientific.com. Choose the
Support
link to search the Knowledge Base. The Knowledge Base contains articles that
address many common questions and technical issues concerning Freedom Scientific
products.
Note:
This device has no user-serviceable components. Any unauthorized attempt to service or
replace internal components will void the product warranty.
To contact Freedom Scientific Technical Support by telephone, customers in the United States
can call (727) 803-8600, Monday through Friday, from 8:30 A.M. to 7:00 P.M. (Eastern Time).
Alternatively, you can receive support by e-mail. Send your questions and problems to
Support@FreedomScientific.com.
When you call, have your documentation ready and be prepared to provide the following
information:
Product name
What you were doing when the problem occurred
How you tried to solve the problem