29
TROUBLESHOOTING
Problem
Possible Cause
Solution
Console does not activate
Console batteries dead or improperly
installed
Make sure fresh batteries are properly installed in console.
Console does not display data
Console not attached to correct paired sen-
sor and exercise bike
Press and hold STAGE and AVG/END buttons to view bike number.
Attach console to correct paired sensor and exercise bike.
Sensor magnet for power sensor not
attached to exercise bike
See power sensor installation guide and attach sensor magnet to exer-
cise bike.
Console not paired to sensor
Make sure that console is paired to the power sensor or the RPM sensor
on the exercise bike.
Sensor batteries dead
Make sure fresh batteries are properly installed in sensor.
Console receives data from
another exercise bike
Console not attached to correct paired sen-
sor and exercise bike
Press and hold STAGE and AVG/END buttons to view bike number.
Attach console to correct paired sensor and exercise bike.
Console paired to power sensor
shows RPM but not WATTS in
displays
Power sensor incorrectly paired as RPM
sensor
Re-pair the console and power sensor. Make sure to select the PWR
SENSOR menu option.
Sensor does not pair to console
Batteries dead or improperly installed
Make sure fresh batteries are properly installed in console and sensor.
Console and sensor too far apart
Place console and sensor side by side and attempt to pair.
Interference in the area
Pair only one console and sensor at a time. Make sure that no other
ANT+ devices are being used in the area.
Console does not show heart rate
in display
Heart rate monitor not in contact with skin
Wet contacts on heart rate monitor and make sure that heart rate monitor
is in contact with skin.
Heart rate monitor does not work
Make sure that heart rate monitor works. Test heart rate monitor on other
equipment. Make sure fresh batteries are properly installed in heart rate
monitor.
Console not receiving ANT+ signal
If using ANT+ heart rate monitor, stand within 1 foot (30 centimeters) of
console during WARM UP mode and allow console to link to heart rate
monitor.
Console not receiving 5.3kHz signal
Electromagnetic interference in area may be disrupting signal. Make sure
that no other devices in area are causing interference.
Console paired to RPM sensor
does not display KCAL value
User not wearing heart rate monitor
KCAL calculations require user to wear heart rate monitor when console
is paired to RPM sensor.
Backlight does not turn on
Backlight duration set to OFF
Select SETTINGS mode, select Backlight Time, and set backlight
duration.
Backlight stays on
Backlight duration set to ON
Select SETTINGS mode, select Backlight Time, and set backlight
duration.
USB drive does not connect to
console
USB port set to OFF
Select SETTINGS mode, select USB, and set USB port to ON.
Cannot save or import settings
USB port set to OFF
Select SETTINGS mode, select USB, and set USB port to ON.
Cannot upgrade firmware
USB port set to OFF
Select SETTINGS mode, select USB, and set USB port to ON.
Firmware file error
Make sure that only one firmware upgrade file is on USB drive. File must
be in top drive directory and cannot be in a folder.
Time display runs when console
is paused
Auto Pause set to OFF
Select SETTINGS mode, select AUTO PAUSE, and set Auto Pause to
ON.
Link between sensor and console
interrupted
Electromagnetic interference
Press the AVG/END button and then press the STAGE button to relink
sensor to console.
