Forgotten PIN
Your Box’s default PIN is 0000.
If you have changed your PIN but cannot remember it
then you will need to perform a Full Factory Reset.
Turn off at the mains socket, then holding down the ‘On’
button on the Box, turn the mains socket back on. Continue
holding down the ‘On’ button for ten seconds and then
release it.
Please note that performing a Full Factory Reset will
wipe all settings from the Box.
Default PIN
Your Box’s PIN is set to 0000, but you can change this by
selecting the Set a PIN option within the Parental Controls
menu.
The Box has frozen
If your Box stops functioning or ‘freezes’ and doesn’t
reactivate itself within a few minutes, you can manually
reboot it by holding down the Power button on the top of
your Box for five seconds.
My remote control has stopped working
Check your remote control’s batteries are charged and
inserted correctly.
Please also check that there’s nothing blocking the infrared
receiver (the shiny black square) on the front of the Box.
The audio is out of sync
Connecting external speakers to your Box can cause the
sound to fall slightly out of sync. If this happens choose
Lip Sync in the Picture and Sound menu and try changing
the setting to one that realigns the audio to the picture.
Please see the Lip Sync section within Settings on page
13.
My Box keeps losing satellite signal
Check that your satellite cables are connected securely
and that your dish isn’t obscured (by scaffolding or fallen
branches or similar) or that it hasn’t been moved out of
alignment by strong winds or bad weather. You can check
your signal strength and quality in the System Information
menu within Settings.
If your satellite signal appears to be good, try rebooting your
Box by holding down the Power button for five seconds.
I can’t see anything on my TV
First check that your Box’s power supply unit is working
correctly (a green light should be illuminated). Next, check
that the HDMI cable is connected to your Box and try
disconnecting and reconnecting the HDMI cable to your TV.
Next, check that your Box is powered on (there should be a
blue light on the Box). Finally, check that your TV is working
by using the TV remote and going to the settings of the TV.
My Box is not receiving a satellite signal
Go to Settings, and then System Information and then
Signal Info to check your signal quality and strength.
Next you could try doing a channel scan by going to Settings,
then Freesat Channels and then Channel Scan.
Please note:
Heavy snow or rain can disrupt satellite signals to your
satellite dish. If this is the case, once the weather has
passed, the satellite signal should be restored.
Smart tips
23
