Freesat 4K TV BOX, User Manual

Page 1: ...Your User Manual Version V1 0 4KTVBOX ...

Page 2: ...r new 4K TV Box and how to get the best out of it Getting the most out of your 4K TV Box Connecting your Freesat TV Box to your broadband ensures you have the latest software and access to all the services that require an internet connection See page 15 for a step by step guide to getting connected As new features and channels are added we will also update this manual so make sure you are reading ...

Page 3: ...at App 8 The Box display 9 Using Home and TV Guide 10 Home 10 TV Guide 10 Action Menu 11 On Demand 12 Settings 13 Freesat Channels 14 Internet Connection 15 Parental Controls 15 Accessibility Language 16 System Settings 17 Freesat Account 19 System Information 20 Smart tips 21 Notices 26 Contents 3 ...

Page 4: ...vailable via selected apps including YouTube and Netflix You ll need a 4K TV with HDMI input to view 4K UHD content A 4K ready HDMI cable is supplied with your Box You can check if your TV is 4K ready in the Settings menu page 13 HDCP High bandwidth Digital Content Protection is an anti piracy protocol that prevents digital audio and video content from being copied as it travels across connections...

Page 5: ...nnect your Box to your TV using the HDMI cable provided 4 If you are connecting your Box to your broadband router using an Ethernet cable not included please do so now or you can connect wirelessly later during the start up process 5 Finally connect the power supply unit to the POWER IN socket then plug it into the wall socket and switch it on the light on your power supply unit will illuminate wh...

Page 6: ...etting up your Freesat account If you already have a Freesat account please log in when prompted Alternatively you can create a Freesat account by entering your email address on screen and we will immediately email you a registration form to complete on your phone or computer Once your Freesat account is set up you can log in straight away by following the on screen prompts STEP 5 Parental control...

Page 7: ... selection Back goes back one step Rewind rewinds up to 32 times faster List sorts the TV Guide into channel categories SUB turns subtitles on or off Power turns the Box on and puts it into standby mode Colour buttons give you more options on screen Search brings up the Search screen Info gives you more info about a programme Exit returns to live TV Fast forward fast forwards up to 32 times faster...

Page 8: ...aded the App and logged into your Freesat account you can plan your viewing anytime anywhere If you don t have a Freesat account you can still use the App to see the TV Guide recommendations For more information about how to pair the App with your Box please see page 21 in the Smart Tips section 8 ...

Page 9: ...The Box display The blue light means the Box is on The purple light means the Box is transitioning between standby and on The red light means the Box is in standby 9 ...

Page 10: ...ext on every channel You can scroll through the channel list using the LIST TEXT LIST TEXT INFO BACK EXIT INFO BACK EXIT R R R AD SUB AD SUB HOME and LIST TEXT LIST TEXT INFO BACK EXIT INFO BACK EXIT R R R AD SUB AD SUB HOME arrow buttons on your remote When you highlight a programme a short synopsis will appear at the top of the screen What s On Later You can see what s on over the next seven day...

Page 11: ...splay all the channels within that category You can go back to the full channel list by selecting All Channels at the top of the menu Browsing the Guide while watching TV You don t have to stop watching TV to see what else is on For a quick snapshot of what s on now and next press any of the arrow buttons on your remote To scroll through the channel list press LIST TEXT INFO BACK EXIT R R AD SUB H...

Page 12: ...XIT INFO BACK EXIT R R R AD SUB HOME LIST TEXT LIST TEXT INFO BACK EXIT INFO BACK EXIT R R R AD SUB HOME LIST TEXT LIST TEXT INFO BACK EXIT INFO BACK EXIT R R R AD SUB AD SUB HOME LIST TEXT LIST TEXT INFO BACK EXIT INFO BACK EXIT R R R AD SUB HOME LIST TEXT LIST TEXT INFO BACK EXIT INFO BACK EXIT R R R AD SUB HOME Some On Demand services such as Netflix and YouTube allow you to cast content from y...

Page 13: ...itself to use the best picture resolution that your TV can show 576 SD Standard Definition 720 HD A lower standard of High Definition 1080 HD High Definition 2160 4K Ultra High Definition If you can t see the 2160 4K option then your TV isn t 4K ready By selecting Auto your Box will automatically detect the highest resolution that your TV can support You can choose to downgrade your picture but yo...

Page 14: ...n on your remote Regional Channels Some BBC channels have regional variants Your Box will automatically select the region matching your postcode during set up but you can manually change your region in the Settings menu Within Settings select Freesat Channels and then scroll down to Regional Channels and press LIST TEXT INFO BACK EXIT R R AD SUB HOME Now select Edit Regional Channels to see a list...

Page 15: ... Box must be connected to the internet for you to enjoy features including Free and paid On Demand players including BBC iPlayer ITV Hub Netflix and YouTube Watch from Start function selected channels only Faster loading of icons and information Parental Controls allow you to restrict access to certain channels By default your Box s PIN is set to 0000 but you can change this by selecting the Set a...

Page 16: ...a beep will sound when you are navigating around the TV Guide and come across a programme or channel that has Audio Description Subtitles Subtitles provides a text version of the dialogue in a show You can turn Subtitles on or off within the Settings menu or by pressing the LIST TEXT LIST TEXT INFO BACK EXIT INFO BACK EXIT R R R AD SUB HOME button on your remote control Please note Subtitles and A...

Page 17: ...can press any button on your remote to restart the Auto Power Down timer again You can adjust how long the Box is on before it goes into Auto Power Down using the Auto Power Down settings Power saving information Pressing the power button on your Box or remote control will either turn your box on or put it into standby mode The power used by your Box depends on whether it is connected to a network...

Page 18: ...blem you were experiencing Please note that performing a Full Factory Reset will delete all of your settings HD Prompt If you do not want to be told that the programme you are watching in SD is available in HD you can use this setting to disable the popup Non Freesat Mode Choose this mode only if you wish to watch free to air satellite channels that are not included within Freesat s channel listin...

Page 19: ...ve a Freesat account you can log into it using this menu option Follow the on screen instructions to enter your username and password Manage accounts If you want to remove any Freesat accounts linked to your Box you can do this in the Manage Accounts section SMART TIP Your username will be the email address you supplied when you registered SMART TIP You can have up to five Freesat accounts connect...

Page 20: ...t details about your Box including your Box s model number device ID and serial number as well as satellite signal and network information that our Customer Service team may need to help diagnose and resolve any issues you might have System Information Settings 20 ...

Page 21: ...is occurs try changing your screen resolution to HD 1080 to resolve it Why does my box sometimes restart While in standby your Box will regularly check for updates issued by Freesat to fix bugs and introduce new features When it finds a new update your Box will automatically restart to install it During this process you may notice that the light on the front of your Box changes colour Once the upd...

Page 22: ...Remember to press Save Close Problems with internet features If you have any issues with features that require internet connectivity such as On Demand Watch from Start or Freesat account check that your Box is still connected to the internet by going to Settings and selecting Internet Connection If the screen says You are not currently connected to the internet check that your internet is working ...

Page 23: ...e audio to the picture Please see the Lip Sync section within Settings on page 13 My Box keeps losing satellite signal Check that your satellite cables are connected securely and that your dish isn t obscured by scaffolding or fallen branches or similar or that it hasn t been moved out of alignment by strong winds or bad weather You can check your signal strength and quality in the System Informat...

Page 24: ...s doesn t work you can manually program your Freesat remote control 1 Turn your Box and TV on 2 Set the volume of your Box to maximum you might want to turn down your TV s volume a bit first 3 Press and hold both the LIST TEXT INFO BACK EXIT R R AD SUB HOME and LIST TEXT INFO BACK EXIT R R AD SUB HOME buttons on your Freesat remote control for three seconds then release the buttons The LED will li...

Page 25: ...release the LIST TEXT LIST TEXT INFO BACK EXIT INFO BACK EXIT R R R AD SUB AD SUB HOME button The LED will blink once 3 Press and hold the LIST T LIST TEXT IN BACK E INFO BACK EXIT R R R A SUB AD SUB HOME button for five seconds The LED will blink five times to confirm that the remote control has removed the TV code Smart tips If you have any problems that are not covered in the manual or you have...

Page 26: ...er electrical supply The power supply unit is a safety disconnection device Therefore ensure that the mains socket is always accessible so that the TV Box can be disconnected from the electricity supply if necessary Where possible put the TV Box into standby five minutes before disconnecting from the mains socket When disconnecting the set top Box first remove the power supply unit from the mains ...

Page 27: ...refore help to prevent potential negative consequences for the environment and human health Please use your local community recycling centre or contact your local authority retailer or Freesat Call Centre or Customer Services for more information RADIO EQUIPMENT DIRECTIVE STATEMENT OF COMPLIANCE Hereby Freesat UK Limited declares that this TV Box is in compliance with Directive 2014 53 EU For a co...

Page 28: ... CommScope Inc and or its affiliates The terms HDMI HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc Manufactured under license from Dolby Laboratories Dolby Dolby Audio and the double D symbol are trademarks of Dolby Laboratories All other trademarks are the property of their respective owners Featured channels...