Troubleshoo�ng
Symptoms
The bike does not
work
Irregular accelera�on
and/or reduced top
speed
The motor does not
respond when the
bike is powered on
Reduced range
The ba�ery will not
charge
Wheel or motor makes
strange noises
Possible Causes
1.Insufficient ba�ery power
2.Faulty connec�ons
3.Ba�ery not fully seated in tray
4.Improper turn on sequence
5.Brakes are applied
6.Blown discharge fuse
1.Insufficient ba�ery power
2.Loose or damaged thro�le
3.Misaligned or damaged magnet ring
1.Loose wiring
2.Loose or damaged thro�le
3.Loose or damaged motor plug wire
4.Damaged motor
1.Low �re pressure
2.Low or faulty ba�ery
3.Driving with too many hills, headwind,
braking, and/or excessive load
4.Ba�ery discharged for long period of �me
without regular charges, aged, damaged,
or unbalanced
5.Brakes rubbing
1.Charger not well connected
2.Charger damaged
3.Ba�ery damaged
4.Wiring damaged
5.Blown charge fuse
1.Loose or damaged wheel spokes or rim
2.Loose or damaged motor wiring
Most Common Solu�ons
1.Charge the ba�ery
2.Clean and repair connectors
3.Install ba�ery correctly
4.Turn on bike with proper sequence
5.Disengage brakes
6.Replace discharge fuse
1.Charge or replace ba�ery
2.Replace thro�le
3.Align or replace magnet ring
1.Repair and or reconnect
2.Tighten or replace
3.Secure or replace
4.Repair or replace
1.Adjust �re pressure
2.Check connec�ons or charge ba�ery
3.Assist with pedals or adjust route
4.Balance the ba�ery; contact Tech
Support if range decline persists
5. Adjust the brakes
1.Adjust the connec�ons
2.Replace
3.Replace
4.Repair or replace
5.Replace charge fuse
1.Tighten, repair, or replace
2.Reconnect or replace motor.
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