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Abbott Diabetes Care Ltd.

Range Road

Witney, Oxon

OX29 0YL, UK

A control solution test should be performed when you are not sure of 
your results and want to confirm that your meter and test strips are 
working properly.

IMPORTANT:

• Use only MediSense glucose and ketone control solutions with the meter.
• Control solution results should fall within the control solution range printed on 

the test strip instructions for use.

• Check that the LOT number printed on the test strip foil packet and instructions 

for use match.

• Do not use control solution past its expiry date. Discard control solution 

3 months after opening or on the expiry date printed on the bottle, whichever 
comes first. (Example: open April 15, discard July 15; write the discard date on 
the side of the bottle.)

• The control solution range is a target range for control solution only, not for 

blood glucose levels.

• Replace the cap securely on the bottle immediately after use.

11

Glucose and Ketone Control Solutions

Performing a Control Solution Test

1.  Open the foil test strip packet 

at the notch and 

tear down to remove the test strip.

2.  Insert the test strip 

until the meter turns on.

Notes:

• Be sure to check that your meter screen is working 

properly each time you turn your meter on. If you see 
any white segments in the black off screen, or any 
black segments in the white test screen, there may be 
a problem with the meter. (See Section 5, Getting to 
Know Your Meter, for more details.)

• The meter turns off after 3 minutes of inactivity. 

Remove and reinsert the unused test strip to restart 
the meter.

IMPORTANT: (continued)

• Do not add water or other liquid to control solution.
• Control solution results do not reflect your blood glucose.
• Contact Customer Care for information on how to obtain control solution.

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The    blinks, indicating the meter is ready for you to 
apply a sample to the test strip.

Note: 

KET will appear on the screen if you have inserted a 

purple blood ketone strip.

3. 

Press and hold the down arrow for 3 seconds to 

mark the test as a control solution test

. The 

  appears. The meter is now ready for you to apply 

control solution to the test strip.

IMPORTANT: 

The test result will be saved to memory as a blood result if 

not marked as a control solution test. This may affect your blood glucose 
averages.

4.  Apply control solution to the test strip.

Shake the control solution bottle to mix the solution. 
Apply a drop of control solution to the white area at 
the end of the test strip in the area shown. The control 
solution is drawn into the test strip.

5.  Hold the control solution to the test strip until:

• You see 3 short lines on the meter screen. This 

means you have applied enough control solution 
and the meter is reading the control solution.

Notes:

•  If you are testing with a blood glucose strip, you 

will see a 5-second countdown. If you are testing 
with a blood ketone strip, you will see a 10-second 
countdown.

•  Do 

not

 remove the test strip from the meter  during 

the countdown.

•  If the countdown does not start, remove and 

discard the used test strip, turn off the meter and 
try again with a new strip.

Examples:

6.  View the result.

The test is complete (examples shown) when the 
result appears on the meter screen. The result is 
stored in memory as a control solution result.
Compare the control solution result to the range 
printed on the blood glucose or blood ketone test 
strip instructions for use. The result should fall within 
the range.

Note: 

KET appears with the result if performing a 

ketone control solution test.

Out of Range Control Solution Results:

• Repeat the test if control solution results are outside 

the range printed on the test strip instructions for 
use.

• Stop using the meter if control solution results are 

consistently outside the range printed on the test 
strip instructions for use. Contact Customer Care.

12

Transferring Meter Data to a Computer

Transferring meter data to a computer requires a compatible data management system. You 
will also need a micro USB cable to connect your meter’s USB port to your computer.
For more information, please contact Customer Care.

WARNING: 

To avoid the possibility of electric shock, never perform a blood glucose test 

while the meter is connected to the computer.

13

Error Messages

15

Troubleshooting

What It Means

What To Do

1.  Test strip 

is inserted 

in the 

strip 

port and 

nothing 

happens.

Test strip is not inserted properly or fully into the meter

1.

  With the contact bars (3 black lines) facing up, insert the test strip into the meter until it stops. 

This turns on the meter.

2.

  If the meter still does not turn on, contact Customer Care.

No batteries are installed; Batteries installed incorrectly

Refer to Section 14, 

Taking Care of Your Meter,

 on how to properly install batteries.

Dead batteries

Change batteries. Reset date and time, if needed.

Meter may be plugged into a computer (PC appears on meter screen)

Unplug the meter from the computer.

Problem with the test strip

Try a new test strip.

Problem with the meter

Contact Customer Care.

2.  The test 

does not 

start after 

applying 

the blood 

sample.

Blood sample is too small

1.

 See test strip instructions for use for re-application instructions.

2.

 Repeat the test using a new test strip.

3.

 If the test still does not start, contact Customer Care.

Sample applied after meter turns off

1.

 Review the testing instructions.

2.

 Repeat the test using a new test strip.

3.

 If the test still does not start, contact Customer Care.

Problem with meter or test strip

1.

 Repeat the test using a new test strip.

2.

 If the test still does not start, contact Customer Care.

17

Meter Specifications

14

Taking Care of Your Meter

Message

What It Means

What To Do

The temperature is too hot 
or too cold for the meter to 
work properly

1. Move the meter and test strips to 

a location where the temperature 
is within the test strip operating 
range. (See test strip instructions 
for use for the appropriate range.)

2. Wait for the meter and test strips to 

adjust to the new temperature.

3. Repeat the test using a new test 

strip.

4. If the error reappears, contact 

Customer Care.

Meter error

1. Turn off the meter.
2. Repeat the test using a new test 

strip.

3. If the error reappears, contact 

Customer Care.

Message

What It Means

What To Do

Blood drop is too small
or
Incorrect test procedure
or
There may be a problem with 
the test strip

1. Review the testing instructions.
2. Repeat the test using a new test strip.
3. If the error reappears, contact 

Customer Care.

The blood glucose level may 
be too high to be read by the 
system
or
There may be a problem with
the test strip

1. Repeat the test using a new test strip.
2. If the error reappears, contact 

Customer Care.

Blood was applied to the test 
strip too soon

1. Review the testing instructions.
2. Repeat the test using a new test strip.
3. If the error reappears, contact 

Customer Care.

Message

What It Means

What To Do

Meter error

1. Check that you are using the correct 

strip for this meter. (See test strip 
instructions for use to verify your strip 
is compatible with this meter.)

2. Repeat the test using a test strip for 

use with your meter.

3. If the error reappears, contact 

Customer Care.

No coding required
or
Test strip may be damaged, 
used, or the meter does not 
recognise it

1. Check that you are using the correct 

test strip for this meter. (See test strip 
instructions for use to verify your strip 
is compatible with this meter.)

2. Repeat the test using a test strip for 

use with your meter.

3. If the error reappears, contact 

Customer Care.

Meter error

1. Turn off the meter.
2. Repeat the test using a new test strip.
3. If the error reappears, contact 

Customer Care.

Changing Batteries

You will see this screen when your batteries are low.

Note: 

Your meter settings and logbook information will be saved 

when you change the batteries.

Step

Action

1. 

Turn meter over and slide open the battery door on 
the side as shown.

IMPORTANT: 

After you first see this warning, you can perform 

approximately 28 tests before you need to change the batteries.

WARNING: 

Batteries should be kept away from small children. If swallowed, contact a 

healthcare professional immediately.

Step

Action

2. 

Remove the old batteries.

3. 

Install new batteries with (+) facing up.

Note: 

The meter uses 2 replaceable CR 2032 coin cell 

batteries.

4. 

Slide the door back into place until it clicks.

Note: 

The next time you turn your meter on, it may 

prompt you to reset the time and date. (Refer to Section 

6, Setting Up the Meter).

Note: 

When you no longer need the meter, remove the batteries and dispose of the batteries and 

meter in accordance with your local government regulations.

The European Battery Directive requires separate collection of spent batteries, 
aiming to facilitate recycling and to protect the environment. The batteries 
in this product should be removed and disposed in accordance with local 
regulations for separate collection of spent batteries.

Cleaning Your Meter

Step

Action

1

Clean the outside of the meter using a damp cloth and:

• Mild detergent/soap and water, or
• 70% isopropyl alcohol, or
• A mixture of 1 part household bleach, 9 parts water

2

Allow the meter to dry.

IMPORTANT: 

Do 

not

 place the meter in water or other liquids. Avoid getting 

dust, dirt, blood, control solution, water, or any other substance in the 
meter’s test strip port and USB port.

16

Insulin Dose Logging

Introduction

This feature allows you to log insulin doses so they are recorded in the logbook. You can enable 
this feature at any time.

Set Up for Insulin Dose Logging

1. 

While on the Home screen, press and hold

   

for 

3 seconds until the

   

appears. Insulin Dose 

Logging is now enabled.

Note: 

To turn off this feature, repeat this step.

How to Use Insulin Dose Logging

For long-acting insulin and/or insulin for breakfast, lunch, or dinner.

1. 

While on the Home screen, press

 

2.  Choose type of insulin dose.

Using the chart below, press the button for the dose 
you want to log.

3. 

Press 

 or   to 

enter the actual dose 

amount.

2. 

Press 

 or   to 

enter the actual dose 

amount.

3. 

Press 

 to 

log dose.

means you took dose

Assay method

Amperometry

Automatic shutoff

At least two minutes of inactivity

Battery life

Up to 3000 tests

Measurement range

For blood glucose testing 1.1 - 27.8 mmol/L
For blood ketone testing 0.0 - 8.0 mmol/L

Memory

Up to 1000 events, including blood glucose, blood ketone, 
and control solution results, insulin doses, and other meter 
information

Minimum computer 

requirements

System must only be used with EN60950-1 rated computers. Use 
a USB certified cable

Operating relative 

humidity

10% to 90% (non-condensing)

Operating 

temperature

Meter: 10 °C to 50 °C (50 °F to 122 °F)
System: See test strip instructions for use

Power source

Two CR 2032 lithium (coin cell) batteries

Size

5.97 cm (w) x 8.68 cm (l) x 0.87 cm (d)
2.35 in (w) x 3.42 in (l) x 0.34 in (d)

Storage temperature

 -20 °C to 60 °C (-4 °F to 140 °F)

System altitude

See test strip instructions for use

Weight

33 to 37 g (1.2 to 1.3 oz.) including batteries

Note: 

For test strip specifications, see test strip instructions for use.

Electromagnetic Compatibility (EMC): FreeStyle Optium Neo meter has been tested for both electrostatic discharge and radio 
frequency interference. Emissions are low and unlikely to interfere with other nearby electronic equipment. To limit radio 
frequency interference do not use the FreeStyle Optium Neo meter near cellular or cordless telephones, radio transmitters or 
other electrical or electronic equipment that are sources of electromagnetic radiation, as these may interfere with the proper 
operation of the meter. Avoid use of the device in very dry environments, as electrostatic discharges from synthetic materials 
(e.g., carpets) could cause damage. 

18

Other Symbols

Symbol

What It Means

Symbol

What It Means

Consult instructions for use

 

Caution

Temperature limit

 

Use-by date

Manufacturer

 

In vitro

 diagnostic medical device

Batch code

 

Catalogue number

Do not re-use

 

Recycle

Date of manufacture

 

Serial number

Do not drink

Sterilised using irradiation

(lancets only)

CE Mark

The European Battery Directive requires separate collection of spent batteries, aiming 
to facilitate recycling and to protect the environment. The batteries in this product 
should be removed and disposed in accordance with local regulations for separate 
collection of spent batteries.

19

References

1.  Schade DS, Eaton RP. Metabolic and clinical significance of ketosis. Special Topics in Endocrinology and Metabolism 1982; 

4:1–27.

2.  Wiggam MI, O’Kane MJ, Harper R, Atkinson AB, Hadden DR, Trimble ER, Bell PM. Treatment of diabetic ketoacidosis using 

normalization of blood 3-hydroxybutyrate concentration as the endpoint of emergency management. Diabetes Care 1997; 

20:1347–1352.

3.  Harano Y, Kosugi K, Hyosu T, Suzuki M, Hidaka H, Kashiwagi A, Uno S, Shigeta Y. Ketone bodies as markers for Type 1 

(insulin-dependent) diabetes and their value in the monitoring of diabetes control. Diabetologia 1984; 26:343-348.

4.  Ubukata E. Diurnal variation of blood ketone bodies in insulin-dependent diabetes mellitus and non-insulin-dependent 

diabetes mellitus patients: The relationship to serum C-peptide immunoreactivity and free insulin. Ann Nutr Metab 1990; 

34:333–342.

5.  Luzi L, Barrett EJ, Groop LC, Ferrannini E, DeFronzo RA. Metabolic effects of low-dose insulin therapy on glucose 

metabolism in diabetic ketoacidosis. Diabetes 1988; 37:1470–1477.

6.  Hale PJ, Crase J, Nattrass M. Metabolic effects of bicarbonate in the treatment of diabetic ketoacidosis. Br Med J 1984; 289; 

1035–1038.

FreeStyle and related brand marks are trademarks of Abbott Diabetes Care Inc. in various 

jurisdictions.

This product(s) and/or its manufacture and/or use are protected by one or more of the 

following patents: US5,509,410; US5,628,890; US5,727,548; US6,129,823; US6,736,957; 

US6,764,581; US6,939,450; US6,377,894; US6,600,997; US6,773,671; US5,682,884; 

US6,591,125; US7,058,437; US7,504,019; US7,740,581; US7,905,999; US7,922,883; 

US7,998,337; US8,118,993; US8,182,671; US8,211,280; US8,221,612; US8,241,485; 

US8,241,486; US8,372,261; EP1,009,850B1; EP1,119,637B8; EP1,023,455B1; 

EP1135679B1; EP1801229B1; CA2302448C; CA2346415C; CA2351796C; CA2353670C; 

CA2305800C. Additional patents may be issued and/or pending.

©2013 Abbott  ART29756-002 Rev. B  10/13

4. 

Press 

 to 

log dose.

means you took dose

How to Log Additional Rapid-Acting Insulin Doses

(e.g. snacks, bedtime correction, etc.)

1. 

While on the Home screen, press and hold

   

for 

3 seconds until the screen changes.

breakfast 

Meal insulin

lunch 

Meal insulin

dinner 

Meal insulin

evening 

Long-acting insulin

morning 

Long-acting insulin

Distributed by:

Abbott Laboratories Ireland, Ltd.

Abbott Diabetes Care

4051 Kingswood Drive

Citywest Business Campus

Dublin 24

Ireland 

1800 77 66 33

 

 

Abbott Laboratories Ltd.  

Abbott Diabetes Care

Abbott House

Vanwall Business Park

Vanwall Road

Maidenhead

Berkshire

SL6 4UD

UK 

0500 467 466

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