33
BEFORE YOU CALL
Visit our web site at
www.frigidaire.com.
1-800-944-9044 (United States)
1-800-265-8352 (Canada)
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
AUTOMATIC ICE MAKER
Ice maker is not making
any ice.
•
Ice maker is turned off.
•
Refrigerator is not connected to water
line or water valve is not open.
•
The water supply line is kinked.
• The water filter is not seated
properly.
• The water filter may be clogged
with foreign material.
•
Freezer ice maker wire signal arm is
being held up by an item not allowing
it to go in the on or down position.
•
Turn on ice maker. For the fresh food ice maker, press and hold the
“Ice Off” button for three (3) seconds until the indicator light is off.
For the freezer ice maker, lower the wire signal arm.
•
Connect the unit to the household water supply and ensure the
water valve is open.
•
Ensure that the supply line does not kink when the refrigerator is
pushed into place against the wall.
• Remove and re-install the water filter. Be sure to push the filter
firmly so that you hear it lock solidly into position.
• If water dispenses slowly or not at all, or if the filter is six (6)
months old or older, it should be replaced.
•
Move any item or frozen ice cubes that may block the signal arm
from being in the on or down position. See Automatic Ice
Maker-Freezer section in manual.
Ice maker is not making
enough ice.
•
Ice maker is producing less ice than
you expect.
• The water filter may be clogged with
foreign material.
•
The water supply line is kinked.
•
Saddle valve on cold water pipe is
clogged or restricted by foreign material.
• Heavy traffic, opening or closing of
the doors excessively.
•
The fresh food and freezer ice makers will each produce approximately
2.5 pounds of ice every 24 hours depending on usage conditions.
• If water dispenses slower than normal, or if the filter is six (6)
months old or older, it should be replaced.
•
Ensure that the supply line does not kink when the refrigerator is
pushed into place against the wall.
•
Turn off household water line valve. Remove valve. Ensure that valve is
not a self-piercing saddle valve. Clean valve. Replace valve if necessary.
•
Press Fast Freeze to temporarily increase ice production rate.
Freezer ice maker will
not stop making ice
(select models).
•
Ice maker wire signal arm is being held
down by some package in the freezer
that has fallen against the ice maker.
•
Move any item or frozen ice cubes that may block the signal arm
from being in the off or upward position. See Automatic Ice
Maker-Freezer section in manual.
Ice cubes are freezing
together.
•
Ice cubes are not being used
frequently enough or interruption of
power for prolonged time.
•
Ice cubes are hollow (shells of ice with
water inside). The hollow cubes break
open in the bin and leak their water
onto existing ice, which causes it to
freeze together.
•
Remove ice container and discard ice. The ice maker will pro-
duce fresh supply. Ice should be used at least twice weekly to
keep the cubes separated.
•
This generally occurs when the ice maker does not get enough
water. This is usually the result of a clogged water filter or re
-
stricted water supply. Replace the water filter and if the condition
still occurs check for a Saddle Valve, water valve not turned on
all the way or kinked water supply line.
DISPENSER (Ice & Water)
Dispenser will not dis-
pense ice.
•
Dispenser lock out is engaged.
•
There is no ice in the bin to be dispensed.
•
The refrigerator doors are not com-
pletely closed.
•
Dispenser paddle has been pressed
too long and the dispenser motor
has overheated.
•
Press and hold control lock for three (3) seconds.
•
See the “Ice maker is not making any ice” section above.
•
Be sure the refrigerator doors are completely closed.
•
The motor overload protector will reset in about three (3) min-
utes and then ice can be dispensed.
Ice dispenser is
jammed.
•
Ice has melted and frozen around auger
due to infrequent use, temperature
fluctuations, and/or power outages.
•
Ice cubes are jammed between ice
maker and back of ice container.
•
Remove ice container, thaw, and empty the contents. Clean
container, wipe dry, and replace in proper position. When new
ice is made, dispenser should operate.
•
Remove ice cubes that are jamming the dispenser.
Dispenser will not dis-
pense water.
•
Dispenser lock out is engaged.
• Water filter not seated properly.
• Water filter is clogged.
•
Household water line valve is not
open.
•
Press and hold control lock for three (3) seconds.
• Remove and reinstall the water filter. Be sure to push the filter
firmly so that you hear it lock solidly into position.
• Replace filter cartridge. Be sure to remove protective caps and push
the filter firmly so that you hear it lock solidly into position.
•
Open household water line valve. See CONCERN column AU-
TOMATIC ICE MAKER.
Water has an odd taste
and/or odor.
•
Water has not been dispensed for
an extended period of time.
•
Unit not properly connected to cold
water line.
•
Draw and discard 10-12 glasses of water to freshen the supply.
•
Connect unit to cold water line that supplies water to the kitchen
faucet.
