22
Before you call
Solutions to Common Problems
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Scratches or abrasions on
cooktop surface.
Metalmarks.
Brown streaks or specks.
Areas of discoloration with
metallic sheen.
Poor baking results.
Fan noise during cooking
operation.
Flames inside oven or
smoking from vent.
Oven smokes excessively
during broiling.
Self-cleaning cycle does
not work.
Soil not completely
removed after self-cleaning
cycle.
(1)
Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do
not affect cooking and will become less visible with time.
(2)
Cleaning materials not recom-
mended for ceramic-glass cooktop have been used. See “Cooktop Cleaning - Ceramic Glass
Cooktop Models” section under General Cleaning.
(3)
Cookware with rough bottom has been
used. Use smooth, flat-bottomed cookware.
(1)
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks.
“Cooktop Cleaning - Ceramic Glass Cooktop Models” section under General Cleaning.
(1)
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. “Cooktop
Cleaning - Ceramic Glass Cooktop Models” section under General Cleaning.
(1)
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
cream. Use cookware with clean, dry bottoms.
(1)
Many factors affect baking results. Make sure the proper rack position is used. Center
food in the oven and space pans to allow air to circulate. Allow the oven to preheat to the set
temperature before placing food in the oven. Try adjusting the recipe's recommended tempera-
ture or baking time. If you feel the oven is too hot or cool, see
“Adjusting Oven Tempera-
ture”
in the Electronic Oven Control guide.
(1)
A cooling fan may automatically turn on and off to cool internal parts. It is normal, and the
fan may continue to run even after oven is turned off.
(1)
Excessive spillovers in oven. This is normal, especially for pie spillovers or large amounts
of grease on the oven bottom. Wipe up excessive spillovers before starting the self-clean
cycle. If flames or excessive smoke are present, stop the self-clean cycle and follow the
steps under "Stopping or Interrupting the Self-Cleaning Cycle" in the Electronic Oven Control
guide.
(1)
Control(s) not set properly. Follow instructions under
“Setting Oven Controls”
.
(2)
Make
sure oven is opened to
Broil Stop Position.
(3)
Meat too close to the element. Reposition the
rack to provide proper clearance between the meat and the element. Preheat broil element.
(4)
Grid on broiler pan wrong side up and grease not draining. Always place grid on the broiler pan
with ribs up and slots down to allow grease to drip into pan.
(5)
Grease has built up on oven
surfaces. Regular cleaning is necessary when broiling frequently. Old grease or food spatters
cause excessive smoking.
(6)
Control(s) not set properly. Follow instructions under “Oven
Cleaning” in the Electronic Oven Control Guide.
(1)
Self-cleaning cycle was interrupted. Follow steps under “Stopping or Interrupting the Self-
Cleaning Cycle” in the Electronic Oven Control Guide.
(1)
Failure to clean bottom, front top or oven, frame or door area outside oven seal. These
areas are not in the self-cleaning area, but get hot enough to burn on residue. Clean these
areas before the self-cleaning cycle is started. Burned-on residue can be cleaned with a stiff
nylon brush and water or nylon scrubber. Be careful not to damage the oven seal.
(2)
Exces-
sive spillovers in oven. Set self-clean cycle for a longer cleaning time.
Avoid Transportation Damage to your Range
If you have to move your range into/out of your residence or when moving to a new home, it is suggested that you take
the following precautions:
(1)
Screw in the levelling legs under the range.
(2)
Remove the racks and other utensils from the oven, and from the lower
drawer.
(3)
Use adhesive tape to firmly secure the door and the drawer to the side panels. Also attach the electric power
cord in the same manner.
(4)
Use a two-wheeled trolley with strap and fasten the range to it. Cover the appliance with a
heavy blanket to prevent scratches and dents.
(5)
Avoid pulling or pushing the control panel when moving the appliance.
