12
1-800-265-8352 (Canada)
1-800-374-4432 (United States)
TROUBLESHOOTING
Let us help you troubleshoot your concern! This section will help you with common
issues. If you need us, visit our website, chat with an agent, or call us. We may be able
to help you avoid a service visit. If you do need service, we can get that started for you!
Common Occurrences
Before calling for service, review this list. It may save
you time and expense. This list includes common
occurrences that are not the result of defective
workmanship or materials in this appliance.
Appliance does not run.
• Ensure plug is tightly pushed into electrical outlet.
• Check/replace fuse with a 15-amp time-delay fuse.
Reset circuit breaker.
• The appliance control is turned to “
OFF
”.
• Appliance may be in defrost cycle. Wait 20 minutes
and check again.
Appliance temperature
is unsatisfactory.
• Check freezer temperatures and adjust the
temperature control as needed.
Appliance temperature is
warmer than preferred.
• Set control to a colder setting until appliance
temperature is satisfactory. Allow 24 hours for the
temperature to stabilize.
Appliance is noisy or vibrates. • The cabinet is not level.
• Adjust the lower legs by turning counterclockwise
to shorten and clockwise to lengthen. See
• Floor is weak.
Odors in appliance.
• Interior needs to be cleaned.
• Foods that produce odors should be covered
or wrapped.
Cabinet light not working.
• Ensure plug is tightly pushed into electrical outlet.
• Call a qualified servicer to replace or maintain the
LED bulb.
