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26

SOLUTIONS TO COMMON PROBLEMS

Service Prevention Checklist, continued

OCCURRENCE

POSSIBLE CAUSE

SOLUTION

WATER

Water collects in folds of 

the bellows at the end of 

the cycle.

This is a result of the washing action and 

is part of the normal operation of the 

washer.

Water collects in bleach 

and fabric softener com-

partments.

This is a result of the siphoning action 

and is part of the normal operation of the 

washer.

Water may be removed by removing the dispenser 

drawer (see Care and Cleaning in this guide) and draining 

water into the empty drum or sink.

Wash load too wet after 

spin.

Washer is overloaded.

Do not overload washer. See Operating Your Washer, 

step 4.

Load is too small.

Add 1 or 2 similar items to help balance the load.

Load is out of balance. 

Rearrange load to allow proper spinning.

Drain hose is kinked. 

Straighten drain hose.

Water does not enter 

washer or it enters slowly.

Water supply is not adequate in area. 

Check another faucet in the house. Wait until water supply 

and pressure increase.

Water supply faucets are not completely 

open. 

Fully open hot and cold faucets.

Water is being used elsewhere in the 

house. Water pressure must be at least 

30 psi (260 kPa). 

Avoid running water elsewhere while washer is fi lling.

Water inlet hoses are kinked. 

Straighten hoses.

Warm or hot water is not 

hot enough.

Hot water heater is set too low or is a 

distance from washer. 

Measure hot water temperature at nearby faucet with 

candy or meat thermometer. Water temperature should 

be at least 120°F (49°C). Adjust water heater as neces-

sary.

Hot water is being used elsewhere in the 

house. 

Avoid using hot water elsewhere before or during 

washer use. There may not be enough hot water avail-

able for proper cleaning. If problem persists, your hot 

water system may be unable to support more than 1 

use at a time. 

Water in washer does not 

drain or drains slowly.

Drain hose is kinked or clogged. 

Clean and straighten the drain hose.

Drain hose standpipe is too tall. Maximum 

standpipe height is 8’ (2.4 m).

Reduce standpipe height to less than 8’ (2.4 m). See 

INSTALLATION INSTRUCTIONS.

House drain pipes are clogged. 

Unclog drain pipes. Contact plumber if necessary.

Water leaks.

Fill hose connection is loose at faucet or 

washer. 

Check and tighten hose connections. Install rubber seal-

ing washers provided.

Oversudsing.

Wrong detergent.

Run rinse cycle. Use a low-sudsing, high effi ciency 

detergent. 

Too much detergent.

Run rinse cycle. Use less detergent in future loads.

Incorrect wash and rinse 

temperatures.

Hot and cold water hoses are connected 

to wrong supply faucets. 

Connect hot water hose to hot water faucet and cold 

water hose to cold water faucet.

Water is entering washer 

but tub does not fi ll.

Drain hose standpipe is too low. Stand-

pipe must be a minimum of 23.6” (60 cm) 

high to prevent siphoning.

Increase standpipe height to at least 23.6” (60 cm). See 

INSTALLATION INSTRUCTIONS.

Summary of Contents for Affinity FAFW3921NW

Page 1: ...52 All about the Use Care of your Washer Important Safety Instructions 2 4 Features 5 Operating Instructions 6 15 Stain Removal Guide 16 17 Care and Cleaning 18 21 Solutions to Common Problems 22 26 Warranty 27 Notes 28 Français 29 Español 57 TABLE OF CONTENTS 137501000A 1112 ...

Page 2: ...t to cover every possible condition and situation that may occur Common sense and cau tion must be practiced when installing operating and maintaining any appliance WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury IMPORTANT IMPORTANT indicates installation operation or maintenance information which is important but not hazard ...

Page 3: ...he hot water system has not been used for such a period before using the washer turn on all hot water faucets and let the water flow from each for several minutes This will release any accumulated hydrogen gas Hydrogen gas is flammable do not smoke or use an open flame during this time Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance ...

Page 4: ... All repairs and servicing must be performed by an authorized servicer unless specifically recommended in this Use Care Guide Use only authorized factory parts Do not tamper with controls Do not install or store the washer where it will be ex posed to the weather Do not install on carpet Install washer on a solid floor It may be necessary to reinforce the floor to prevent vibration or movement Do ...

Page 5: ...eets the ENERGY STAR guidelines for energy efficiency Control Lock Door Latch with Safety Lock Cycle Selector Laundry Product Dispenser Drawer Cascading Wash Vanes Stainless Steel Wash Drum Adjustable Leveling Legs LED Display Door Striker Vent Latch Inner glass with small article redistribution ramp ...

Page 6: ...SER As water enters the dispenser system it is common to hear a water flowing sound This normal sound will vary slightly based on the water pressure in your home C DRAIN PUMP Your washer is equipped with a high velocity drain pump It is normal to hear humming and gurgling sounds as water is pumped from the washer Both of these sounds are normal and indicate that your pump is functioning correctly ...

Page 7: ...ics in other loads and cause skin irritation 2 Prepare items for washing Empty pockets Brush off lint and dirt Shake out rugs and beach towels Close zippers fasten hooks tie strings and sashes and remove non washable trims and ornaments Mend rips and tears to prevent further damage dur ing washing Turn knit items inside out to prevent pilling Place delicate and small items such as bras hosiery and...

Page 8: ...eter gent Put liquid products with liquid detergent in the DETERGENT WASH chamber or powder products with powder detergent in the DETERGENT WASH chamber Liquid Chlorine Bleach If desired add liquid chlorine bleach to the cham ber labeled LIQUID BLEACH and marked with this symbol Fill to the MIN line for small loads or the MAX line for large loads DO NOT fill above the maximum fill line IMPORTANT D...

Page 9: ...as been deleted Adjustments to a cycle will be remembered and re called each time that cycle is selected in the future If changes to the settings or options are attempted after the cycle starts you will hear several beeps when the buttons are pressed To change the set tings or options press pause make the new selec tions and press START again To change the cycle once the cycle has begun press canc...

Page 10: ...els Quickly wash a small lightly soiled load hand wash on select models Use this cycle to provide intermittent gentle tumbling for items labeled Hand Wash delicates Use this cycle for lightly soiled knits and delicates which require gentle washing rinse spin Select rinse spin for loads that need a cold water rinse or to add fabric softener that may have been omitted in a regular cycle Add the fabr...

Page 11: ...this setting for heavily soiled white or colorfast cottons and blends warm Use this setting for normally soiled white or colorfast cottons or blends cool on select models Use this setting for normally soiled sheets casual items and washable woolens cold Some warm water will automatically blend with cold tap supply to achieve a precise cold Use this setting for lightly soiled non colorfast items kn...

Page 12: ...sounds chime A signal will sound at the end of the cycle if this option is selected The signal has an adjustable volume level or can be turned off stain clean Use the stain clean option to add a 5 minute soak in the middle of the wash portion of the cycle energy saver on select models The energy saver option reduces the warm water temperature a few degrees to save energy and also extracts more wat...

Page 13: ...ensing Wash Touch Pause to Add a Garment Vent Latch Help prevent odor buildup and mildew between washes by utilizing your washer s vent latch feature To apply the vent latch 1 open the door slightly 2 lift the latch arm and then 3 press the arm down onto the plastic door strike snapping it in place The vent latch can be released either of two ways by pulling door out and manually returning latch a...

Page 14: ...rm 9 9 9 9 cool 9 9 9 9 cold 9 9 9 9 cold water clean 9 9 9 9 9 spin speed max 9 9 9 high 9 9 9 9 medium 9 9 9 9 9 low 9 9 9 9 9 no spin 9 9 9 9 soil level heavy 9 9 normal 9 9 9 9 light 9 9 9 options chime 9 9 9 9 9 stain clean 9 9 9 9 extended spin 9 9 9 fresh rinse 9 9 9 9 9 delay start 9 9 9 9 9 9 Available selections Cycle defaults Non modifiable presets Washer Settings Chart ...

Page 15: ...9 9 warm 9 9 9 9 9 9 cold 9 9 9 9 9 9 cold water clean 9 9 9 9 9 9 9 spin speed max 9 9 9 9 high 9 9 9 9 9 medium 9 9 9 9 9 low 9 9 9 9 9 no spin 9 9 9 9 9 soil level heavy 9 9 normal 9 9 9 9 light 9 9 9 9 9 options chime 9 9 9 9 9 9 9 stain clean 9 9 9 9 energy saver 9 9 9 fresh rinse 9 9 9 9 9 9 9 delay start 9 9 9 9 9 9 9 9 Available selections Cycle defaults Non modifiable presets Washer Setti...

Page 16: ...that could ignite or explode Never use highly flammable solvents such as gaso line inside the home Vapors can explode on contact with flames or sparks For Successful Stain Removal Remove stains promptly Determine the kind of stain then follow the recom mended treatment in the stain removal chart on the next page To pretreat stains use a prewash product liquid detergent or a paste made from powder ...

Page 17: ...tain frequently Rinse thoroughly Wash using hottest water safe for fabric Ink Some inks may be impossible to remove Washing may set some inks Use prewash stain remover denatured alcohol or nonflammable dry cleaning fluid Mildew scorch Wash with chlorine bleach if safe for fabric Or soak in oxygen bleach and hot water before washing Badly mildewed fabrics may be permanently damaged Mud Brush off dr...

Page 18: ...one 1 pouch of TIDE WASHING MACHINE CLEANER DO NOT use both Press START to begin ÍNOTE If the system clean cycle is cancelled or paused during the cycle the washer will go through 2 rinse cycles to clean the drum of any residual bleach before unlocking the door Immediately follow up with a rinse spin cycle Select fresh rinse on max spin speed with no detergent or bleach to help clear any residual ...

Page 19: ...ry the folds in the bottom of the flexible gasket to remove lint and other debris CARE AND CLEANING Remove the drawer by pulling the drawer out until it stops Reach back into the left rear corner of the drawer cav ity and press down firmly on the lock tab Pull out the drawer Remove the insert from the bleach and fabric softener compartments Rinse the drawer and inserts with a combination of cup li...

Page 20: ...eloped follow the below cleaning procedure to help alleviate the problem CLEANING PROCEDURE Washer Drum Ensure the wash tub is empty or no clothes load Open the detergent drawer and pour eight 8 cups of bleach into the detergent compartment on the left Select System Clean cycle as described previously in Inside Routine Cleaning Preventive Upon cycle completion inspect the interior of the washer to...

Page 21: ...ng IMPORTANT If the washer is stored in an area where freezing can occur or moved in freezing temperatures follow these winterizing instructions to prevent damage to the washer IMPORTANT Do not store or place laundry products on top of washer at any time They can damage the finish or controls 1 Turn off water supply faucets 2 Disconnect hoses from water supply and drain water from hoses 3 Plug ele...

Page 22: ...t with prewash stain remover or liquid detergent Increase detergent and wa ter temperature Rewash Rub fabric softener stains with bar soap Use correct amount of detergent and hottest water safe for fabric Do not pour liquid fabric softener directly on fabric See Operating Your step 5 Holes tears or snags Incorrect use of chlorine bleach Unfastened zippers hooks buckles Rips tears and broken thread...

Page 23: ...nse in cold water with liq uid fabric softener using the casual or delicate cycle Do not overload washer Remove items from washer as soon as cycle is com pleted Use liquid fabric softener Yellow buildup of body soil on synthetic fabrics Agitation time too short Wash water temperature too low Not enough detergent Soak in detergent booster or product containing en zymes Wash in hottest water safe fo...

Page 24: ...up liquid chlorine bleach and one gallon hot water Rinse well and repeat if necessary Return drawer to location NOTE Wear rub ber of latex gloves Protect floor and clothing from bleach damage Use only HE high efficiency detergent along with rec ommended dosage Avoid overfilling detergent and fabric softener compart ments of dispenser Water in fold of flexible gasket Result of washing and part of n...

Page 25: ...NS for details Shipping bolts and foam block have not been removed during installation See INSTALLATION INSTRUCTIONS for removing ship ping bolts and foam block Wash load unevenly distributed in drum Stop washer and rearrange wash load OPERATING Washer does not start Electrical power cord may not be plugged in or connection may be loose Make sure plug fits tightly in wall outlet House fuse blown c...

Page 26: ...r is set too low or is a distance from washer Measure hot water temperature at nearby faucet with candy or meat thermometer Water temperature should be at least 120 F 49 C Adjust water heater as neces sary Hot water is being used elsewhere in the house Avoid using hot water elsewhere before or during washer use There may not be enough hot water avail able for proper cleaning If problem persists yo...

Page 27: ...service companies use of parts other than genuine Electrolux parts or parts obtained from persons other than authorized service companies or external causes such as abuse misuse inadequate power supply accidents fires or acts of God DISCLAIMER OF IMPLIED WARRANTIES LIMITATION OF REMEDIES CUSTOMER S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROV...

Page 28: ...28 NOTES ...

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