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BEFORE YOU CALL
Oven light does not work.
Be sure the oven light is secure in the socket. See
Convection fan does not rotate.
Oven door is open. Convection fan will turn off if oven door is opened when convec-
tion is active. Close oven door.
Surface element is too hot or not
hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly.
Be sure the correct surface control knob is turned on for element needed.
Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavy-
weight cookware. Flat pans heat better than warped pans. Cookware materials and
weight of the material affect heating. Heavy and medium-weight pans heat evenly.
Because lightweight pans heat unevenly, foods may burn easily.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can
cause scratches. Be sure cooktop surface and bottoms of utensils are clean before
usage. Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
Apply the recommended CookTop® Cleaning Creme to the ceramic surface. Buff with
a non-abrasive cloth or sponge.
Cookware with rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the cooktop.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils
on cooktop surface. Apply the recommended CookTop® Cleaning Creme to the
ceramic surface. Buff with a non-abrasive cloth or sponge. For more information, see
“Cooktop Maintenance (cont’d)”
Brown streaks or specks on
cooktop surface.
Boil overs are cooked onto surface. Use razor blade scraper to remove soil. For more
information see
.
Appliance is not level.
Be sure floor is level, strong, and stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
Carpet interferes with appliance. Provide sufficient space so appliance can be lifted
over carpet.
Entire appliance does not
operate.
Make sure power cord is plugged properly into outlet.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service outage information.
Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See back
cover).
