20
BEFORE YOU CALL
PROBLEM
CAUSE
CORRECTION
“LO” is displayed
on control.
• Control has been locked.
• Press the CONTROL LOCK key for three
seconds to unlock.
“E7”, “E8”, “E9”
is displayed
on control.
• The control has registered
an error code.
• For toll-free telephone support in the U.S.
and Canada: 1-800-374-4432
“Sb” is displayed
on control.
• The control is in
Sabbath Mode.
• Pressing the CONTROL LOCK and TEMP
MODE keys to exit Sabbath Mode.
SOUND AND NOISE
Louder sound
levels when-
ever appli-
ance is on.
• Modern freezers have
increased storage capacity
and more stable tempera-
tures. They require heavy-
duty compressors.
• This is normal. When the surrounding
noise level is low, you might hear the com-
pressor running while it cools the interior.
Popping or
cracking sound
when compres-
sor comes on.
Bubbling or
gurgling sound.
• Metal parts undergo ex-
pansion and contraction, as
in hot water pipes.
• Refrigerant (used to cool
refrigerator) is circulating
throughout the system.
• This is normal. Sound will level off or dis-
appear as appliance continues to run.
• This is normal.
Vibrating or
rattling noise.
• Appliance is not level. It
rocks on the floor when it
is moved slightly.
• Floor is uneven or weak.
• Appliance is touching
the wall.
• Level the appliance. Refer to “Leveling” in
the
INSTALLATION
section.
•
Ensure floor can adequately support the ap
-
pliance. Level the appliance by putting wood
or metal shims under part of the appliance.
• Re-level appliance or move appliance
slightly. Refer to “Leveling” in the
IN
-
STALLATION
section.
WATER / MOISTURE / FROST INSIDE
APPLIANCE
Moisture
forms on
inside appli-
ance walls.
• Weather is hot and humid,
which increases internal
rate of frost buildup.
• Door is slightly open.
• Door is kept open too long.
• This is normal.
• See
DOOR PROBLEMS
.
• Open the door less often.
ODOR IN APPLIANCE
Odors in
appliance.
• Interior needs to be cleaned.
• Foods with strong odors
are in the appliance.
• Clean interior with sponge, warm water,
and baking soda. Replace air filter.
• Cover the food tightly.
DOOR PROBLEMS
Door will
not close.
• Appliance is not level. It
rocks on the floor when it
is moved slightly.
• Floor is uneven or weak.
• This condition can force the cabinet out
of square and misalign the door. Refer to
“Leveling” in the
INSTALLATION
section.
•
Ensure floor can adequately support appli
-
ance. Level the appliance by putting wood
or metal shims under part of the appliance.
LIGHTING PROBLEMS
Light bulb is
not on.
• The light bulb is burned
out.
• No electric current is
reaching the appliance.
• Control is in Sabbath mode
(Sb is displayed on control).
• Follow directions under
INTERIOR
LIGHTING
section.
• See “APPLIANCE DOES NOT RUN”.
• Depress TEMP MODE key and CONTROL
LOCK key for 3 seconds.
