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Issue
Possible Solutions
The oven does not turn on.
• Check that the power plug is securely inserted into the
outlet.
• Insert the power plug into a different outlet.
• Reset the circuit breaker if necessary.
The LCD display is not backlit.
• The display will go into standby mode after 60 seconds
of not being used. Pressing any button will illuminate
the display.
The time, temperature, size, slice, or darkness is not
changing when turning the temp/time knob.
• The current setting of the time, temperature, size,
slice, and darkness will be automatically selected after
5 seconds of inactivity. To adjust the setting, simply
press the button for the setting that you wish to change
and adjust to your preference.
The bottom heating elements are not glowing like the
top heating elements.
• This is normal because the top heating elements are
halogen infrared which emit a brilliant glow while the
bottom heating elements are not.
The heating elements do not stay on during the entire
cooking cycle.
• This is normal as the oven will regulate the temperature
by pulsing the heating elements on and off during the
cooking cycle.
Larger foods such as pizza are not cooking or browning
uniformly.
• Larger items such as 12” pizzas may brown more evenly
if they are rotated 90 degrees half way through the
cooking time.
If after reading the entire Use and Care Guide you still
have questions:
• Contact customer service at the phone number listed in
the warranty section of this Use and Care Guide.
