12 Warranty conditions
For the fog machine
SG-1300
Froggys Fog guarantee is:
1. Free of charge, subject to the following conditions (No. 2 - 6) we will repair any defect or fault in
the unit if it is caused by a proven factory fault and has been advised immediately after appearance
and within 24 month of delivery to the end user. Insignificant deviations
of the regular production
quality does not guarantee replacement rights, nor do faults or defects caused by water, by
generally abnormal environment conditions or force majeure.
2. Guarantee Service will be done in the following way: Faulty parts will be repaired or replaced
(our choice) with correct parts. Faulty units have to be brought to us or our service centers or to be
sent to us or our service centers at customer‘s expenses. The invoice and/or receipt showing the
purchase date and the serial number have to come with the faulty unit, otherwise this will not be
guarantee service. Replaced parts become our property.
3. The customer loses all rights for guarantee services, if any repairs or adjustments are not done
to the units by unauthorized persons and/or if spare parts are used which are not approved by us.
The right of guarantee service is also lost if fluids other than Froggys Fog Fluids have been used
or if units are sent to us with full fluid bottles. Also noncompliance with the instructions in this
manual or mistakes by incorrect handling/ treating of the machine will lead to a loss of guarantee
and also any faults and damages caused by undue force.
4. Certain parts of the machine are “consumable parts” and are not covered by the warranty.
5. Guarantee services do not cause an extension of the guarantee time or the start of a new
guarantee time. The warranty for replaced parts ends with the guarantee time of the whole unit.
6. If a defect/fault cannot be repaired by us in a satisfactory time, we will, within 24 months after
sale of the unit, on choice of the manufacturer, will replace the whole unit for free.
7. Further claims, especially for damages, losses etc. outside the unit are excluded.
If you should send the unit for service, do not forget to remove any liquid from the fluid
bottle.
