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Shipping Expenses
Within the first 30 days, FSL3D will replace or repair any defective parts free of charge and pay
for ground shipping of parts if one paid FSL3D for shipping on the original order. Overnight
shipping is also available but for an additional charge. If the 3D Printer was picked up in person
or delivered through third party shipping methods, FSL3D considers the parts sold FOB from the
FSL3D warehouse. As a result, the customer must arrange for shipping or pickup of
replacement parts, since FSL3D did not make the original shipping arrangements.
After the first 30 days, FSL3D will replace or repair any defects within the warranty period free of
charge. However, all shipping charges to and from FSL3D are the responsibility of the
customer. The warranty includes parts and labor only. Shipping of defective and replacement
components to / from FSL3D is excluded by the warranty. The customer may arrange their own
shipping or drop parts off for exchange at the FSL3D warehouse free of charge. Typically
FSL3D has most replacement parts on hand for immediate shipment of parts under warranty.
Advance Replacement Policy
Within the first 30 days, FSL3D will advance replace any failed parts free of charge.
After the first 30 days, unless otherwise authorized, all defective parts must be returned to
FSL3D postage paid for evaluation before replacements are issued. FSL3D's warranty policy is
to repair parts whenever possible and replacing them only if they are not able to be repaired. As
a result, all warranty parts must be returned first to determine if the parts can be repaired.
Accuracy and Tolerance Statement
FSL3D makes no specific accuracy or tolerance guarantees, but machines are designed with
full end user calibration / adjustment. Users may self calibrate their machines to fine tune
accuracy requirements. For details contact FSL3D Technical Support.
Summary of Contents for Phoenix Touch
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