15 Problem Solving
412
Problem
Solvin
g
15
Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
If the error is not resolved even after following the above procedure, contact our Customer
Support Center.
When the EP system is available and a check or maintenance is required, the machine sends
a check or maintenance request to our Customer Support Center. A service representative
visits you as required. Requesting a check or maintenance should be performed by a system
administrator.
Note
•
The EP system may not be available in your region. For more information, contact our Customer
Support Center.
For more information on the check or maintenance procedure of the EP system via the internet, refer to "EP Diagnostic
Request/Repair Request" (P.143) and "Check EP Connection" (P.143).
For more information on the EP system, refer to "EP System" (P.704).
The machine does not work
properly.
Yes
Action
Refer to "Machine Trouble" (P.413).
No
A message is displayed.
Cause
Has a paper or document jam occurred?
No
Yes
Action
For information on paper jams, refer to "Paper Jams" (P.551).
For information on document jams, refer to "Document Jams"
(P.573).
No
Cause
Is an error code displayed?
Action
Refer to "Error Code" (P.451).
The image quality is poor.
Action
Refer to "Image Quality Trouble" (P.418).
No
Yes
Trouble during copying
Action
Refer to "Trouble during Copying" (P.424).
No
Yes
Trouble during printing
Action
Refer to "Trouble during Printing" (P.427).
No
Yes
Trouble during faxing
Action
Refer to "Trouble during Faxing" (P.429).
No
Yes
Trouble during scanning
Action
Refer to "Trouble during Scanning" (P.437).
No
Yes
Network-related Problems
Action
Refer to "Network-related Problems" (P.442).
No
Yes
Media Print - Text-related
Problems
Action
Refer to "Media Print - Text Trouble" (P.450).
Summary of Contents for ApeosPort-V 4070
Page 1: ...ApeosPort V 5070 ApeosPort V 4070 DocuCentre V 5070 DocuCentre V 4070 Administrator Guide ...
Page 13: ...13 EP System 704 Glossary 705 Index 707 ...
Page 14: ...14 ...
Page 40: ...1 Before Using the Machine 40 Before Using the Machine 1 ...
Page 108: ...4 Machine Status 108 Machine Status 4 ...
Page 316: ...7 Printer Environment Settings 316 Printer Environment Settings 7 ...
Page 348: ...9 Scanner Environment Settings 348 Scanner Environment Settings 9 ...
Page 356: ...10 Using IP Fax SIP 356 Using IP Fax SIP 10 ...
Page 368: ...12 Using the Server Fax Service 368 Using the Server Fax Service 12 ...
Page 384: ...13 Encryption and Digital Signature Settings 384 Encryption and Digital Signature Settings 13 ...
Page 582: ...15 Problem Solving 582 Problem Solving 15 ...
Page 718: ...716 Index ...