15 Problem Solving
430
Problem
Solvin
g
15
Unable to
communicate
(general fax)
When calling from an
abbreviated telephone
number, an external access
number is appended.
When calling from an abbreviated telephone
number to an external line, an external
access number such as "0" may be registered
for the abbreviated telephone number.
Confirm the telephone number of the
receiver on the Transmission Report - Job
Undelivered.
You are using a feature such
as the Polling feature that is
not supported by the
destination fax.
Confirm whether the destination fax supports
the feature.
The Authentication/
Accounting feature is being
used and the fax is being sent
directly from the computer.
When the Authentication/Accounting feature
is used and you send a fax directly from the
computer, you must set the user ID and
passcode registered on the machine to the
fax driver.
For details on the Authentication/Accounting feature,
refer to "Authentication and Accounting Features"
(P.385). For details on how to directly send a fax from
the computer, refer to "12 Computer Operations" >
"Sending Fax" in the User Guide.
Unable to
communicate (IP
fax (SIP))
The IP address is incorrect.
Set a correct IP address, subnet mask, and
gateway address on the machine.
The SIP user name is
incorrect.
Set a correct SIP user name in the machine.
The correct IP address of a
SIP server is not set in the
machine.
Set a correct IP address of the SIP server on
the machine.
The specified SIP server in a
network is not active.
Consult your network administrator on the
SIP server condition.
Registration of the machine
information to a SIP server
failed.
Turn the machine off and then on.
The IP fax (SIP) machine of
the recipient is abnormal.
The data cannot be sent if the IP fax (SIP)
machine of the recipient is turned off. Call
the recipient to confirm the machine
condition.
The method for specifying
the recipient is incorrect.
Specify the following recipient information:
z
Neither a SIP server nor a VoIP gateway is
used. Specify "SIP user name@IP address"
for [Recipient].
z
Only a SIP server is used. Specify "SIP user
name" or "telephone number" in
[Recipient].
z
Only VoIP gateway is used. Specify
"telephone number" in [Recipient].
z
Both SIP server and VoIP gateway are
used. Specify "SIP user name" or "telephone
number" in [Recipient].
You are using a feature such
as the polling feature that is
not supported by the
destination fax.
Confirm whether the destination fax supports
the feature.
Symptom
Cause
Remedy
Summary of Contents for ApeosPort-V 4070
Page 1: ...ApeosPort V 5070 ApeosPort V 4070 DocuCentre V 5070 DocuCentre V 4070 Administrator Guide ...
Page 13: ...13 EP System 704 Glossary 705 Index 707 ...
Page 14: ...14 ...
Page 40: ...1 Before Using the Machine 40 Before Using the Machine 1 ...
Page 108: ...4 Machine Status 108 Machine Status 4 ...
Page 316: ...7 Printer Environment Settings 316 Printer Environment Settings 7 ...
Page 348: ...9 Scanner Environment Settings 348 Scanner Environment Settings 9 ...
Page 356: ...10 Using IP Fax SIP 356 Using IP Fax SIP 10 ...
Page 368: ...12 Using the Server Fax Service 368 Using the Server Fax Service 12 ...
Page 384: ...13 Encryption and Digital Signature Settings 384 Encryption and Digital Signature Settings 13 ...
Page 582: ...15 Problem Solving 582 Problem Solving 15 ...
Page 718: ...716 Index ...