Network-related Problems
445
Problem
Solvin
g
15
Internet/Intranet Connection Problems
The possible causes and remedies for problems when connecting to the Internet or intranet
are as follows:
When connection to the Internet/Intranet fails
Cannot transmit e-mail (E-mail
Notification Service, Internet
Fax, and E-mail).
Is the E-mail address for the machine configured?
Is [E-mail Notification Service] set to [Enabled]? (For E-mail
Notification Service).
Is [Send E-mail] set to [Enabled]?
Is the IP address for the SMTP server configured correctly?
Are the settings for notification of transmission configured
correctly? (for E-mail Notification Service)
Confirm the settings on the [Properties] tab of CentreWare
Internet Services.
Is the destination address entered correctly?
Is the SMTP server operating properly?
Consult your network administrator.
Cause
Remedy
The Authentication feature
used on the remote server is
not supported by the machine.
Only Basic Authentication is supported by the machine. The
machine does not support NTLM/digest.
For security purposes, change to the Authentication feature
using SSL.
The remote linkage services
used does not support the
model or accessories of the
machine.
Purchase products/models/accessories supported by the remote
linkage services.
The IP address is incorrect.
Confirm the IP address. If the IP address is incorrect, either set a
static IP address or resolve the IP address using DHCP or AutoIP.
The IP gateway address is
incorrect.
Set the correct IP gateway address when connecting to the
proxy server, or to a Web server via the IP gateway.
The subnet mask is incorrect.
Set the correct subnet mask corresponding to your environment.
The DNS server address is
incorrect.
Confirm the DNS server address.
The DNS server selected
cannot resolve the address.
Select a DNS server that can resolve the address.
z
When connecting via the proxy server
Set the IP address of a DNS server that can resolve the
address of the proxy server.
z
When not connecting via the proxy server
Set the IP address of a DNS server that can resolve the
destination address.
Symptom
Remedy
Summary of Contents for ApeosPort-V 4070
Page 1: ...ApeosPort V 5070 ApeosPort V 4070 DocuCentre V 5070 DocuCentre V 4070 Administrator Guide ...
Page 13: ...13 EP System 704 Glossary 705 Index 707 ...
Page 14: ...14 ...
Page 40: ...1 Before Using the Machine 40 Before Using the Machine 1 ...
Page 108: ...4 Machine Status 108 Machine Status 4 ...
Page 316: ...7 Printer Environment Settings 316 Printer Environment Settings 7 ...
Page 348: ...9 Scanner Environment Settings 348 Scanner Environment Settings 9 ...
Page 356: ...10 Using IP Fax SIP 356 Using IP Fax SIP 10 ...
Page 368: ...12 Using the Server Fax Service 368 Using the Server Fax Service 12 ...
Page 384: ...13 Encryption and Digital Signature Settings 384 Encryption and Digital Signature Settings 13 ...
Page 582: ...15 Problem Solving 582 Problem Solving 15 ...
Page 718: ...716 Index ...