15 Problem Solving
432
Pro
b
lem
So
lv
in
g
15
Unable to
communicate (IP
fax (SIP))
The machine is turned off.
The machine cannot receive a fax when
turned off. Turn the machine on.
The machine is in the System
Administration mode.
The machine cannot receive a fax in the
System Administration mode. Exit the System
Administration mode.
A wrong machine password
has been set.
When a machine password has been set, the
machine accepts only data or polling fax sent
with the correct machine password in F code.
IP fax (SIP) is being sent.
The number of simultaneous connection for
IP fax (SIP) is one. The machine cannot send
and receive an IP fax (SIP) at the same time.
Wait until the sending completes, and then
ask the sender to send again.
The network relay device such
as a switch, router, and
firewall cannot go through
the port of the machine.
Enable the port for IP fax (SIP) of the
network relay device.
The IP filter setting of the
machine is incorrect.
Add the IP address of the SIP server to the
permitted IP address of the machine in the
environment where the SIP server is used. Set
[IP Filtering] under [Properties] tab >
[Security] using CentreWare Internet
Services.
The Ethernet cable has been
unplugged for more than one
minute.
When Register recovery on the SIP server is
completed, the registration succeeds. No
measure is required.
Unable to
communicate (IP
fax (SIP) via a
VoIP gateway)
The registration of VoIP is
incorrect.
Register the correct VoIP gateway on the
machine.
The specified VoIP gateway
in a network is not active.
Consult your network administrator on the
VoIP gateway condition.
The settings on the VoIP
gateway are incorrect.
Consult your network administrator on the
VoIP gateway settings.
IP fax (SIP)
transmission
takes long time.
The priority of the IP packet,
which is sent from the
machine, on the network
relay device (such as a switch
and router) is low because the
QoS setting of the machine is
invalid.
Increase the value for [Prioritize IP Packets]
according to your network environment.
For more information on [Prioritize IP Packets], refer to
"Prioritize IP Packets / Prioritize IP Packets (Ethernet 1),
Prioritize IP Packets (Ethernet 2)" (P.192).
A large amount of
communication data loss
occurs because the queue
(buffer) assigned to each QoS
of the network relay device
(such as a switch and router)
is low.
Set an appropriate parameter on the network
relay device for your network environment.
Symptom
Cause
Remedy
Summary of Contents for ApeosPort-V 6080
Page 1: ...ApeosPort V 7080 ApeosPort V 6080 DocuCentre V 7080 DocuCentre V 6080 Administrator Guide ...
Page 13: ...13 Activity Report 727 EP System 731 Glossary 732 Index 735 ...
Page 14: ...14 ...
Page 62: ...2 Paper and Other Media 62 Paper and Other Media 2 ...
Page 88: ...3 Maintenance 88 Maintenance 3 ...
Page 110: ...4 Machine Status 110 Machine Status 4 ...
Page 296: ...5 Tools 296 Tools 5 ...
Page 346: ...9 Scanner Environment Settings 346 Scanner Environment Settings 9 ...
Page 354: ...10 Using IP Fax SIP 354 Using IP Fax SIP 10 ...
Page 366: ...12 Using the Server Fax Service 366 Using the Server Fax Service 12 ...
Page 382: ...13 Encryption and Digital Signature Settings 382 Encryption and Digital Signature Settings 13 ...
Page 734: ...16 Appendix 734 Appendix 16 ...
Page 744: ...Index 744 Index ...