15 Problem Solving
498
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15
021-408
[Cause]
A time out error occurred while connecting to the EP system via the Internet.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
z
EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Also, when FQDN of the EP communication aggregate server is changed for the EP
communication aggregate server configuration, contact our Customer Support Center.
021-409
[Cause]
An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
021-410
021-411
[Cause]
A communication error occurred while connecting (acquiring the EP certificate) to CA
via the Internet.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
z
EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-412
[Cause]
An error occurred while connecting to the EP system via the Internet. There is a problem
with the address of the EP proxy server name.
[Remedy] Check the followings:
z
The LAN cable connection
z
The DNS server address settings
z
The default gateway setting
z
The subnet mask setting
z
The EP proxy server URL setting
If the error still is not resolved after checking the above settings, there may be a network
failure. Consult your system administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Error Code
Cause and Remedy
Summary of Contents for ApeosPort-V 6080
Page 1: ...ApeosPort V 7080 ApeosPort V 6080 DocuCentre V 7080 DocuCentre V 6080 Administrator Guide ...
Page 13: ...13 Activity Report 727 EP System 731 Glossary 732 Index 735 ...
Page 14: ...14 ...
Page 62: ...2 Paper and Other Media 62 Paper and Other Media 2 ...
Page 88: ...3 Maintenance 88 Maintenance 3 ...
Page 110: ...4 Machine Status 110 Machine Status 4 ...
Page 296: ...5 Tools 296 Tools 5 ...
Page 346: ...9 Scanner Environment Settings 346 Scanner Environment Settings 9 ...
Page 354: ...10 Using IP Fax SIP 354 Using IP Fax SIP 10 ...
Page 366: ...12 Using the Server Fax Service 366 Using the Server Fax Service 12 ...
Page 382: ...13 Encryption and Digital Signature Settings 382 Encryption and Digital Signature Settings 13 ...
Page 734: ...16 Appendix 734 Appendix 16 ...
Page 744: ...Index 744 Index ...