15 Problem Solving
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Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
If the error is not resolved even after following the above procedure, contact our Customer
Support Center.
When the EP system is available and a check or maintenance is required, the machine sends
a check or maintenance request to our Customer Support Center. A service representative
visits you as required. Requesting a check or maintenance should be performed by a system
administrator.
Note
•
The EP system may not be available in your region. For more information, contact our Customer
Support Center.
For more information on the check or maintenance procedure of the EP system via the internet, refer to "EP Diagnostic
Request/Repair Request" (P.146) and "Check EP Connection" (P.146).
For more information on the EP system, refer to "EP System" (P.731).
The machine does not work
properly.
Yes
Action
Refer to "Machine Trouble" (P.411).
No
A message is displayed.
Cause
Has a paper or document jam occurred?
No
Yes
Action
For information on paper jams, refer to "Paper Jams" (P.550).
For information on document jams, refer to "Document Jams"
(P.586).
No
Cause
Is an error code displayed?
Action
Refer to "Error Code" (P.449).
The image quality is poor.
Action
Refer to "Image Quality Trouble" (P.416).
No
Yes
Trouble during copying
Action
Refer to "Trouble during Copying" (P.422).
No
Yes
Trouble during printing
Action
Refer to "Trouble during Printing" (P.425).
No
Yes
Trouble during faxing
Action
Refer to "Trouble during Faxing" (P.427).
No
Yes
Trouble during scanning
Action
Refer to "Trouble during Scanning" (P.435).
No
Yes
Network-related Problems
Action
Refer to "Network-related Problems" (P.440).
No
Yes
Media Print - Text-related
Problems
Action
Summary of Contents for ApeosPort-V 6080
Page 1: ...ApeosPort V 7080 ApeosPort V 6080 DocuCentre V 7080 DocuCentre V 6080 Administrator Guide ...
Page 13: ...13 Activity Report 727 EP System 731 Glossary 732 Index 735 ...
Page 14: ...14 ...
Page 62: ...2 Paper and Other Media 62 Paper and Other Media 2 ...
Page 88: ...3 Maintenance 88 Maintenance 3 ...
Page 110: ...4 Machine Status 110 Machine Status 4 ...
Page 296: ...5 Tools 296 Tools 5 ...
Page 346: ...9 Scanner Environment Settings 346 Scanner Environment Settings 9 ...
Page 354: ...10 Using IP Fax SIP 354 Using IP Fax SIP 10 ...
Page 366: ...12 Using the Server Fax Service 366 Using the Server Fax Service 12 ...
Page 382: ...13 Encryption and Digital Signature Settings 382 Encryption and Digital Signature Settings 13 ...
Page 734: ...16 Appendix 734 Appendix 16 ...
Page 744: ...Index 744 Index ...