Scanner Feature Problems
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IE
IE
S
canner Feature Problems
If you experience a problem while using one of the features of the scanner, refer to the
following table to remedy the problem:
Symptom
Cause
Remedy
Cannot send e-mail via
the Scan to E-mail fea-
ture
Is the e-mail address correct?
Check if the e-mail address is entered
correctly.
Is the e-mail address or the TCP/
IP setting correct?
Check with your system administrator
if the following settings on CentreWare
Internet Services are set correctly.
[Properties] > [Protocol Settings] > [E-
mail]
[Properties] > [Protocol Settings] >
[TCP/IP]
Is the size of the e-mail within the
size permitted?
• Reduce the scan size.
• Increase the image compression
rate.
• Enlarge the [E-mail] setting under
[Properties] > [Protocol Settings] on
CentreWare Internet Services.
Refer to
• "Scan Resolution" (P. 88)
• "Image Compression" (P. 88)
Cannot transfer the
scanned data via a net-
work using the Scan to
PC feature
Is the transfer protocol set cor-
rectly?
Check of the transfer protocol is set
correctly.
Is the server name/IP address
entered correctly?
Check if the server name/IP address
is entered correctly.
Is the “Save In” location entered
correctly?
Check if the save in location is entered
correctly.
When SMB is selected for the
transfer protocol, is the shared
name set correctly?
Check if the shared name is entered
correctly.
Is the user name entered cor-
rectly?
Check if the user name is entered cor-
rectly.
Is the password entered cor-
rectly?
Check if the password is entered cor-
rectly.
Is the port number set correctly?
Check with your system administrator
if the port number is set correctly.
When the server name is set in
FQDN or DNS host format, is
TCP/IP set correctly?
Check with your system administrator
if the following setting on CentreWare
Internet Services is set correctly.
[Properties] > [Protocol Settings] >
[TCP/IP] > [DNS]
When the transfer protocol is
SMB, and if you specified a com-
puter located on other subnet with
its NetBIOS name, is TCP/IP set
correctly?
Check with your system administrator
if the following setting on CentreWare
Internet Services is set correctly.
[Properties] > [Protocol Settings] >
[TCP/IP] > [WINS]