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6 Problem Solving
E
rror Codes
This section describes error codes and messages.
Error codes (xxx-yyy) and messages appear when the scanner has malfunctioned, or when
an error occurs, preventing jobs from being performed normally.
<Example of Error Message Screen>
When error codes not listed in the following table appear, or when the corrective actions
provided in the table could not resolve your problems, contact our Customer Support
Center.
Important
• When an error code is displayed, scanned data and information accumulated on the scanner or the
scanner's memory can be lost.
• If you switch the scanner off while an error code is displayed, scanned data and information accumulated
on the scanner or the scanner's memory will be erased.
The "Category" row in the table is classified into the followings:
C: Copy
P: Scan to PC
M: Scan to E-mail
U: Scan to Media
O: Others
XXX-XXX
Fault / Error
A fault has occurred.
Switch off the machine.
Ensure that the screen disappears
before switching it on.
Error Code
Category
Cause/Remedy
C
P
M
U
O
003-711
O
O
O
[Cause]
The scanned data was not compressed successfully.
[Remedy]
Try scanning at a higher compression rate and lower scan
resolution.
Refer to
003-770
O
O
O
O
[Cause]
The scan/copy ratio for the 2-sided document exceeds the
ratio permitted by the scanner.
[Remedy]
Reduce the copy/scan ratio.
Refer to
