96
Troubleshooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Intelligent
Face
Detection
Face detection
not available.
The camera is in
N
,
K
,
L
,
D
,
O
,
P
, or
R
mode.
Choose a diff erent shooting mode.
28
No face is
detected.
The subject’s face is obscured sunglasses, a
hat, long hair, or other objects.
Remove the obstructions.
19
The subject’s face occupies only a small
area of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is tilted or horizontal.
Ask the subject to hold their head straight.
The camera is tilted.
Hold the camera straight.
15
The subject’s face is poorly lit.
Shoot in bright light.
—
Wrong subject
selected.
The selected subject is closer to the center
of the frame than the main subject.
Recompose the picture or turn face detection
off and frame the picture using focus lock.
19, 21
Flash
The fl ash does
not fi re.
B
,
K
,
H
,
O
, or
R
mode is selected.
Choose a diff erent shooting mode.
28
The battery is exhausted.
Charge the battery or insert a fully-charged
spare battery.
4, 6
The camera is in continuous mode.
Select
OFF
for
c
CONTINUOUS
.
66
The camera is in silent mode.
Turn silent mode off .
25
The fl ash is off (
W
).
Choose a diff erent fl ash mode.
24
Some fl ash
modes are not
available.
The camera is in
AUTO
,
A
,
B
,
N
,
K
,
L
,
D
,
E
,
F
,
G
,
H
,
I
,
O
,
P
,
C
,
Q
, or
R
mode.
Choose a diff erent shooting mode.
28
The camera is in silent mode.
Turn silent mode off .
25
The fl ash does
not fully light
the subject.
The subject is not in range of the fl ash.
Position the subject in range of the fl ash.
109
The fl ash window is obstructed.
Hold the camera correctly.
15
N
mode
Can not take
pictures.
The battery is low.
Charge the battery or insert a fully-charged
spare battery.
4, 6
