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Guarantee and Contact Address
Guarantee
1. Guarantee period and limits
If the splicer becomes out of order within one year from the date of delivery, we will repair it
free of charge. However, note that repairs will be charged for the following cases
regardless of the guarantee period:
(1)
Trouble or damage due to natural disaster.
(2)
Trouble or damage due to mishandling.
(3)
Trouble or damage due to handling in disregard of the operating procedures or
instructions described in the instruction manual.
(4)
Consumable items (discharge electrodes etc.)
Please note that the memory of the splice results, parameters, etc. may be deleted
during the repair.
(5)
Trouble or damage due to abnormal voltage supply.
Most cases of damage to the AC adapter from an abnormal power supply occur
within the warranty period. The specification of AC input voltage is up to AC240V
(340V-peak). For this reason, Fujikura Ltd. will provide a warranty replacement of
the AC adapter only one time. In a second AC adapter is damaged during the
warranty period, Fujikura Ltd. will not replace it free of charge.
2. Before shipping the splicer
Please consult the authorized distributor first.
3. Necessary information needed for repair
Include documentation with the splicer informing us of the details listed below.
(1)
Your full name, section, division, company, address, phone number, fax number
and e-mail address.
(2)
Model name and serial number of the splicer.
(3)
Problems encountered
・
What problems did your splicer get into and when?
・
What is its present operational state?
・
The state of the monitor and the contents of the relevant error message.
Etc.
4. Transporting the splicer
Since the splicer is a high-precision machine, always use the original carrying case for
transportation and storage in order to protect it against humidity, vibration and shock.
When requesting splicer repair, please send it, along with its accessories, in its original
carrying case.
5. Note for Repair
Please note the memory contents, such as splicing results, splice mode, etc., may be lost
depending on the kind of repair.