Troubleshooting and tips
10600648445, edition 1
65
The notebook stops working
The notebook is in Standby or Suspend mode
►
Reactivate the notebook by pressing a key (Standby mode) or by switching it back on (Suspend
mode).
An application programme has caused the malfunction
►
Close the application programme or restart the notebook by switching it on/off or with a warm
boot.
The battery is dead
►
Charge the battery.
Or
►
Install a charged battery.
Or
►
Connect the mains adapter to the notebook.
The printer does not print
►
Make sure that the printer is switched on and is on-line (see the manuals supplied with the
printer).
►
Check that the cable connecting the notebook and the printer is connected properly.
►
Check whether the correct printer driver is loaded (see printer documentation).
The DVD film does not continue to play
Should the picture freeze when playing some DVD films, deactivate the accelerated hardware
decryption (it is activated in the default setting; this can be recognised from the checkmark in the
corresponding checkbox).
►
Open the drive tray.
►
Place the DVD in the drive tray with the label facing upwards.
►
Push in the drive tray until you feel it lock into place.
►
Wait until the WinDVD starts.
►
Press the right mouse button or touchpad key.
A context menu appears.
►
Click
on
Configuration
and then on
Video
.
►
Click on the checkmark in the checkbox of
Hardware Acceleration
.
The checkmark disappears.
►
Click
on
OK
.
The function is now deactivated.