47
T r o u b l e s h o o t i n g
Troubleshooting
There may be occasions when you encounter simple
setup or operating problems that you can solve on the
spot, or problems with peripheral devices that can be
solved by replacing the device. The information in this
section helps you isolate and resolve some of these
straightforward issues and identify failures that require
service.
IDENTIFYING THE PROBLEM
If you encounter a problem, go through the following
procedure before pursuing complex troubleshooting:
1. Turn off your LifeBook notebook.
2. Make sure the AC adapter is plugged into your note-
book and to an active AC power source.
3. Make sure that any card inserted in the PC Card slot
is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.
4. Make sure that any devices connected to the external
connectors are plugged in properly. You can also
disconnect such devices, thus eliminating them as
possible causes of failure.
5. Turn on your notebook. Make sure it has been off at
least 10 seconds before you turn it back on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the
Troubleshooting Table, that follows, for more
detailed troubleshooting information.
8. If you have tried the solutions suggested in the Trou-
bleshooting Table without success, contact your
support representative:
Toll free: 1-800-8Fujitsu (1-800-838-5487)
E-mail: 8fujitsu@us.fujitsu.com
Website: http://www.us.fujitsu.com/computers.
Before you place the call, you should have the following
information ready so that the customer support represen-
tative can provide you with the fastest possible solution:
■
Product name
■
Product configuration number
■
Product serial number
■
Purchase date
■
Conditions under which the problem occurred
■
Any error messages that have occurred
■
Type of device connected, if any
See the Configuration Label on the bottom of your
notebook for configuration and serial numbers.
(See
figure 2-7 on page 10 for location)
SPECIFIC PROBLEMS
Using the Troubleshooting Table
When you have problems with your LifeBook notebook,
try to find the symptoms under the Problem column of
the troubleshooting table for the feature giving you
difficulty. You will find a description of common causes
for that symptom under the column Possible Cause and
what, if anything, you can do to correct the condition
under Possible Solutions. All possible causes or solutions
may not apply to your notebook.
If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
falcon.book Page 47 Friday, August 4, 2006 11:12 AM
Summary of Contents for A3110 - LifeBook Notebook Computer
Page 1: ...Fujitsu LifeBook A3110 Notebook User s Guide falcon book Page 1 Friday August 4 2006 11 12 AM ...
Page 2: ...falcon book Page 2 Friday August 4 2006 11 12 AM ...
Page 9: ...1 Preface falcon book Page 1 Friday August 4 2006 11 12 AM ...
Page 13: ...3 2 Getting to Know Your LifeBook Notebook falcon book Page 3 Friday August 4 2006 11 12 AM ...
Page 31: ...21 3 Getting Started falcon book Page 21 Friday August 4 2006 11 12 AM ...
Page 39: ...29 4 User Installable Features falcon book Page 29 Friday August 4 2006 11 12 AM ...
Page 55: ...45 5 Troubleshooting falcon book Page 45 Friday August 4 2006 11 12 AM ...
Page 71: ...61 6 Care and Maintenance falcon book Page 61 Friday August 4 2006 11 12 AM ...
Page 77: ...67 7 System Specifications falcon book Page 67 Friday August 4 2006 11 12 AM ...
Page 83: ...73 8 Glossary falcon book Page 73 Friday August 4 2006 11 12 AM ...
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