Fujitsu E Series User Manual Download

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T r o u b l e s h o o t i n g

Troubleshooting

Your Fujitsu LifeBook Series notebook is sturdy and
subject to few problems in the field. However, you may
encounter simple setup or operating problems that you
can solve on the spot, or problems with peripheral
devices, that you can solve by replacing the device. The
information in this section helps you isolate and resolve
some of these straightforward problems and identify
failures that require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following
procedure before pursuing complex troubleshooting:

1. Turn off your notebook.
2. Make sure the AC adapter is plugged into your

notebook and to an active AC power source.

3. Make sure that any card installed in the PC Card

slot is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.

4. Make sure that any devices connected to the

external connectors are plugged in properly. You
can also disconnect such devices, thus eliminating
them as possible causes of failure.

5. Turn on your notebook. Make sure it has been off at

least 10 seconds before you turn it on.

6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the

Troubleshooting Table, that follows, for more
detailed troubleshooting information.

8. If you have tried the solutions suggested in the

Troubleshooting Table without success, contact
your support representative:

Toll free: 1-800-8FUJITSU (1-800-838-5487)

Fax: 1-901-259-5700
E-mail: 8fujitsu@fpc.fujitsu.com
Web site: http://www.8fujitsu.com.

Before you place the call, you should have the following
information ready so that the customer support represen-
tative can provide you with the fastest possible solution:

■

Product name

■

Product configuration number

■

Product serial number

■

Purchase date

■

Conditions under which the problem occurred

■

Any error messages that have occurred

■

Hardware configuration

■

Type of device connected, if any

See the Configuration Label on the bottom of your
notebook for configuration and serial numbers. (See
figure 2-7 on page 15 for location)

SPECIFIC PROBLEMS

Using PC-Doctor

PC-Doctor is a diagnostic program by Watergate Soft-
ware, Inc. which comes pre-installed on your notebook. If
you are an experienced computer user you may find it
useful, however, it is intended primarily to help your
Fujitsu support representative better serve you. When you
call for help, your support representative may ask you to
setup your notebook for modem operation. You will be
told what to do step by step, and then asked to hang up the
phone and plug your phone line into the back of your
notebook. Your support representative will then use the
service computer to call your notebook and perform diag-
nostic tests to find the nature of you problem. Messages
will be displayed on the screen explaining what is being
done and any further instructions that you may need.

Using the Troubleshooting Table

When you have problems with your notebook, try to
find the symptoms under the Problem column of the
troubleshooting table for the feature giving you diffi-
culty. You will find a description of common causes for
that symptom under the column Possible Cause and
what, if anything, you can do to correct the condition
under Possible Solutions. All possible causes or solutions
may not apply to your notebook.

P O I N T

If you keep notes about what you have tried, your
support representative may be able to help you
more quickly by giving additional suggestions
over the phone.

C A U T I O N

Do not return a failed notebook to your supplier until
you have talked to a support representative.