background image

Troubleshooting

Troubleshooting

Should an error occur,

fi

rst check the following points. If the distortion is still not eliminated,

the monitor should, if possible, be checked on another computer.

If you cannot solve the problem, please contact our Service Desk.

Having this problem?

Check the following points:

No screen display

Power indicator does not light up

Check whether the power cable on the
monitor is connected correctly.

Check whether the computer is switched on.

No screen display

Power indicator is lit

Check whether the computer is switched on.

Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.

Press any key on the computer keyboard.
The computer may be in power saving
mode.

Alter the brightness and/or contrast until you
get a picture.

Message:

No Signal

Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.

Check whether the computer is switched on.

Message:

Frequency out of range:

## kHz / ## Hz
Please change the display mode
to 1920 x 1080 with 60 Hz

The input signal (horizontal frequency and
refresh rate) at the displayed input does not
correspond to the technical data for the monitor.

Adjust the video frequency range using the
computer software (see documentation for
the computer or display adapter).

Set a different screen resolution using the
computer software (see documentation for
the computer or display adapter).

Picture position not correct

The monitor recognises an unde

fi

ned mode (see

chapter

"Technical speci

fi

cation", Page 40

).

Run the function

Auto adjust

(see Chapter

"Setting screen display", Page 21

).

Picture is shaking

Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.

Run the function

Auto adjust

(see Chapter

"Setting screen display", Page 21

).

Picture is wrongly adjusted

Run the function

Factory Recall

(see Chapter

"Advanced setting functions", Page 25

).

The

Auto Processing

message appears.

38

Fujitsu

Summary of Contents for E24-8 TS Pro

Page 1: ...Display Operating Manual FUJITSU Display E24 8 TS Pro ...

Page 2: ...ound on the Internet at http www fujitsu com fts You can find driver updates at http support ts fujitsu com download Should you have any technical questions please contact our Hotline Service Desk http support ts fujitsu com contact servicedesk Your sales partner Your sales office We hope you enjoy working with your new Fujitsu system ...

Page 3: ......

Page 4: ...jitsu Technology Solutions GmbH Mies van der Rohe Straße 8 80807 Munich Germany http www fujitsu com fts Copyright Fujitsu Technology Solutions GmbH 2016 All rights reserved Publication Date 11 2016 Order No A26361 K1598 Z320 1 7619 edition 1 ...

Page 5: ...reen 5 Important notes 7 Getting started 11 Operation 18 Notes on power management 34 Notes on low blue light mode 35 Notes on ergonomic colour adjustment 36 Explanatory information about standard ISO 9241 307 37 Troubleshooting 38 Technical specification 40 ...

Page 6: ...d or its subsidiaries in the United States and other countries Microsoft and Windows are trademarks or registered trademarks of the Microsoft Corporation in the United States and or other countries VESA DDC and DPMS are registered trademarks of Video Electronics Standards Association All other trademarks specified here are the property of their respective owners Copyright No part of this publicati...

Page 7: ...ce on and off 18 Changing the monitor settings 19 Functions of the control panel and the OSD menu 20 Select OSD language 20 Setting screen display 21 Configuring the OSD menu 23 Advanced setting functions 25 Displaying information 26 Activate deactivate ECO operating mode 27 Selecting the input signal 27 Selecting the application mode 28 Setting colour temperature and colours 30 Adjusting the volu...

Page 8: ...Contents Preset operating modes 41 Most frequent operating modes 41 Video TV operating modes via Displayport 42 SUB D port 42 DVI D port 43 Displayport socket 44 4 Fujitsu ...

Page 9: ...inputs DVI and DP with HDCP power management for reducing power consumption when the computer is not in use Compliance with the recommendations according to the latest TCO requirements the monitor fulfills all GS Geprüfte Sicherheit Certified Security requirements This operating manual contains important information you require to start up and run your LCD monitor To control an LCD monitor a graph...

Page 10: ...he device Indicates an activity that must be performed Indicates a result This font indicates data entered using the keyboard in a program dialogue or at the command line e g your password Name123 or a command used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font indicates terms and texts used in a soft...

Page 11: ...and the mains outlet are freely accessible The ON OFF switch does not disconnect the monitor from the mains voltage To disconnect fully from the mains supply disconnect the power plug from the socket The device is equipped with a power cable that complies with safety standards Use the supplied power cable only Lay the cables in such a way that they do not create a hazard danger of tripping and can...

Page 12: ...ut voltage and therefore the sound pressure level Power cable Use the supplied power cable only Use the following guidelines if it is necessary to replace the original cable set The female male receptacles of the cord set must meet IEC60320 CEE 22 requirements The cable has to be HAR certified or VDE certified The mark HAR or VDE will appear on the outer sheath For devices which are mounted on a d...

Page 13: ...device is sensitive to pressure and scratches Clean it only using a soft slightly moistened cloth The surface of the casing can be cleaned with a dry cloth If particularly dirty use a cloth that has been moistened in mild domestic detergent and then carefully wrung out CE marking The shipped version of this device complies with the requirements of EU directives 2014 30 EC Electromagnetic compatibi...

Page 14: ... Desk or contact one of the following directly Germany Belgium Switzerland AfB gemeinnützige GmbH Heinz Nixdorf Ring 1 D 33106 Paderborn Tel 49 0 5251 414 90 10 Fax 49 0 5251 414 90 29 http www fujitsu com fts recycling RECUPEL Boulevard Reyers 80 B 1030 Brussels Tel 32 2 706 86 16 Fax 32 2 706 86 13 E mail info recupel be http www recupel be SWICO Schweizerischer Wirtschaftsverband der Informatio...

Page 15: ...tart Guide a flyer safety instructions Unpack all the individual parts Check the contents of the package for any visible damage caused during transport Check whether the delivery conforms to the details in the delivery note Should you discover that the delivery does not correspond to the delivery note notify your local sales outlet immediately Do not discard the original packing material of the de...

Page 16: ...ent ventilation the air inlet and outlet openings of the device must be kept clear Setting up an ergonomic video workstation 1 Do not position the video workstation opposite a window 1 1 Position the monitor outside the reach of a light source 1 12 Fujitsu ...

Page 17: ... for optimum viewing 1 The monitor should under no circumstances fall outside the permissible viewing space 2 Depending on the situation it may be advisable to use a swivel arm or similar accessory VESA FPMPMI which are available from specialist dealers For this purpose the monitor base must be removed beforehand as described in Chapter Removing monitor base Page 15 Fujitsu 13 ...

Page 18: ...1 Install the base plate on the foot 2 Place the monitor in the operating position Adjusting the inclination The inclination of the monitor can be adjusted by 3 5 forwards and 22 backwards from its vertical position Hold the monitor with both hands on the left and right sides of the casing and move it to the desired angle 14 Fujitsu ...

Page 19: ...r socket Lay the monitor on its face on a soft surface Disconnect all cables Pull the base plate out of the foot 1 Remove the foot from the carrier at the back of the monitor 2 You can now mount a swivel arm or a similar accessory in accordance with VESA FPMPMI using a hole spacing of 100 mm For instructions on how to mount the swivel arm or a similar accessory please see the documentation for the...

Page 20: ...lug from the computer Connecting cables to the monitor The data cable supplied has two 24 pin DVI connectors for connection to the monitor and to the computer Information on the computer connections and interfaces is contained in the operating manual for the computer 4 5 6 3 2 1 1 Security slot for Security Lock 2 Displayport 3 DVI D socket DVI 4 D SUB socket VGA 5 AUDIO IN socket 6 AUDIO OUT sock...

Page 21: ...t A Security Lock is not included with the monitor at delivery Connecting cables to the computer Information on the computer connections and interfaces is contained in the operating manual for your computer Connect the data cable to the active monitor port on the computer and secure the plug in connection by tightening the safety screws Insert the other plug of the audio cable in the audio output ...

Page 22: ...r changes as follows Power indicator Status blue Monitor and computer are switched on normal mode green Monitor and computer are switched on ECO mode orange Monitor is not receiving a video signal or is in power saving mode does not light up Monitor is switched off Switch the device on again with the ON OFF switch 1 18 Fujitsu ...

Page 23: ...ate deactivate ECO operating mode Selecting the input signal Select display mode colour temperature Adjust RGB channels Adjust volume Adjust brightness contrast Monitor switching on off Softkey icon Function Selecting the next menu item sub menu Selecting the previous menu item sub menu Opening the selected sub menu Going to the next setting Running a function Going to the previous setting Decreas...

Page 24: ... menu of your device may differ in several ways from the functional scope described The softkey icons may deviate from those shown here Select OSD language When an OSD menu button is activated for the first time the language selection window will appear Press the button or the button to choose the desired language Press the button to confirm After selecting the OSD language for the first time you ...

Page 25: ...ttings and return to the main menu Function Description Phase Eliminate picture disturbance With this function you fine tune your monitor to eliminate picture disturbance This setting only appears with an analogue video signal e g VGA Clock Set synchronisation With this function you adjust the picture width to eliminate vertical picture disturbances This setting only appears with an analogue video...

Page 26: ...roduce a softer picture Values above 50 produce a sharper picture Saturation Setting colour saturation You can use this function to reduce or increase the intensity of the colours This setting only applies for devices with YUV output e g BluRay players Hue Setting the colour tone This function can be used to shift the colour spectrum in order to compensate for a colour fault that may be present Th...

Page 27: ...t Rotation 50 Auto Press the button to call up the main menu Press the button and then to switch to the OSD submenu Press the button to mark a function in the submenu Press the or button to make the desired setting Press the button to save the settings and return to the main menu Fujitsu 23 ...

Page 28: ...elect a value from 10 to 120 seconds If the set time expires without a setting being made the OSD menu is automatically hidden Where applicable settings that must be confirmed with the button are thereby lost Rotation Set the orientation of the OSD menu This function allows the orientation of the OSD menu to be rotated This makes it easier to read the OSD menu while the pivot function is being use...

Page 29: ...own the monitor gradually while you are absent After 10 seconds of absence the brightness is reduced to a minimum After a further 30 seconds absence the display lighting is switched off This option only appears if your model has a presence sensor Proximity Setting the distance to the monitor With this function you can indicate your actual distance to the monitor and optimise detection by the prese...

Page 30: ...ted as input signal Overdrive Enable disable enhanced reaction time This function can be used to improve the focus in fast moving images This setting can only be configured in Video or Custom application mode DDC CI Enable disable Display Data Channel Command Interface This function allows data to be exchanged via the connection between the PC and the display Factory recall Activate the factory se...

Page 31: ... ergonomic and ecological aspects If the brightness is further reduced by the user this new setting is used during the next call of the ECO operating mode After the ECO operating mode is switched off the brightness previously set by the user is restored Selecting the input signal INPUT VGA DVI D HDMI DisplayPort Press the button to open the INPUT setting window Press the button to select the desir...

Page 32: ...D Mode Mode for Digital Imaging and Communication in Medicine DICOM Colour temperature equal to 7500 K specially calibrated gamma curve sRGB Mode for applications in sRGB colour space Colour temperature and brightness according to the sRGB standard Low Blue Light Mode with reduced blue light emission Warm tints reduced brightness Office Mode for everyday office applications Colour temperature equa...

Page 33: ...f videos Enhanced reaction time overdrive dynamic contrast ACR Custom Mode for special application purposes Free choice of colour temperature advanced configuration capabilities The brightness set in Mode is stored under Office Photo Video and Custom Fujitsu 29 ...

Page 34: ...making any changes Function Description 5000 K 6500 K 7500 K Native Select the colour temperature The warmth of the screen colours is set using the colour temperature The colour temperature is measured in K Kelvin In the Native and Custom Color settings the full colour space of the LCD panel can be used RGB Adjust You can change the colour ratios of the primary colours red green blue as required u...

Page 35: ...ting Press the button to save the settings and close the menu Function Description Volume Set the volume for playback with the integrated loudspeakers Mute Switch the loudspeakers off or on Input Change the audio input signal to another source This setting only appears when more than one audio input signal is present e g Displayport and AUDIO IN socket Fujitsu 31 ...

Page 36: ...trast of the display With this function you modify the contrast of bright colour tones If the contrast is set too high bright surfaces can no longer be distinguished from very bright surfaces If the contrast is set too low the maximum brightness will not be achieved Black level Set the brightness of the display With this function you modify the contrast of dark colour tones ACR Enable disable dyna...

Page 37: ...ensor Auto level Adjust the signal level With this function you can automatically set the contrast Press the button to run the function This setting only appears with an analogue video signal e g VGA Locking the OSD menu The OSD menu can be locked to prevent accidental or unauthorised changes to the monitor settings Press the button and the ON OFF button at the same time and keep them pressed for ...

Page 38: ...r supply indicator Lights up blue Lights up green Lights up orange Display Max brightness typ 175 cd m2 unlit Typical power consumption without USB and audio 25 W 18 W 0 3 W If the computer detects inactivity no input it sends an appropriate signal to the monitor to reduce the power consumption power saving mode The power indicator of the monitor changes colour to show the change in status ECO mod...

Page 39: ...ght function reduces the blue light emission of the monitor to a minimum In this way the device complies with the low blue light certification of the Technical Inspection Association LED backlights no longer emit blue light as a conventional source of white light Further information can be found in Chapter Selecting the application mode Page 28 Fujitsu 35 ...

Page 40: ...tinuous text and data entry When using several colours for characters and background and giving the primary colours full modulation you can obtain very suitable colour combinations see the following table Characters Background black white purple blue cyan green yellow red black white purple blue cyan green yellow red Colour combination very suitable Colour combination not suitable because colour h...

Page 41: ...t unlit The result is a brighter or darker pixel Subpixel fault Only one subpixel is lit unlit The result is a pixel with missing colours The maximum permitted number of faulty pixels is stipulated in the international standard ISO 9241 307 The LCD displays from Fujitsu comply to at least Class I Fujitsu guarantees displays that are free of pixel faults so that only subpixel faults may occur Examp...

Page 42: ...d to the monitor port on the computer Check whether the computer is switched on Message Frequency out of range kHz Hz Please change the display mode to 1920 x 1080 with 60 Hz The input signal horizontal frequency and refresh rate at the displayed input does not correspond to the technical data for the monitor Adjust the video frequency range using the computer software see documentation for the co...

Page 43: ...creen display Page 21 Picture disturbances horizontal lines picture noise Run the function Auto adjust see Chapter Setting screen display Page 21 The screen becomes darker The background lighting has a limited lifetime If your monitor display should become too dark the background lighting will have to be replaced Contact our Service Desk Fujitsu 39 ...

Page 44: ...ase Depth 210 mm Weight without packaging approx 3 60 kg Storable display modes 46 Pixel error classes according to ISO 9241 307 Class I Electrical data Analog Positive 0 7 Vpp 75 Ω Video Digital DVI D DP with HDCP Synchronisation Separate Sync TTL positive or negative Horizontal frequency 30 kHz 82 kHz multi scanning Refresh rate 56 Hz 76 Hz Maximum pixel rate 165 MHz Power supply Switches automa...

Page 45: ...ettings Preset operating modes The picture position and size have been set to optimum values at the factory for the operating modes listed above Depending on the display adapter used it may be necessary to adjust the picture position and size In this case you can change and save the settings see chapter Changing the monitor settings Page 19 For ergonomic reasons a screen resolution of 1920 x 1080 ...

Page 46: ...4 3 16 9 720 x 576 p 50 Hz 4 3 16 9 1280 x 720 p 50 60 Hz 16 9 1920 x 1080 i 50 60 Hz 16 9 1920 x 1080 p 50 60 Hz 16 9 SUB D port 6 10 11 15 5 1 Pin Meaning 1 Video input red 2 Video input green 3 Video input blue 4 Ground 5 Ground 6 Video ground red 7 Video ground green 8 Video ground blue 9 5 V DDC 10 Sync ground 11 Ground 12 DDC Data 13 H sync 14 V sync 15 DDC Clock 42 Fujitsu ...

Page 47: ...connected 6 DDC Clock 7 DDC Data 8 Analog Vertical Sync 9 TMDS Data1 10 TMDS Data1 11 TMDS Data 1 3 Shield 12 not connected 13 not connected 14 5V Power 15 Earth 16 Hot Plug Detect 17 TMDS Data0 18 TMDS Data0 19 TMDS Data 0 5 Shield 20 not connected 21 not connected 22 TMDS Clock Shield 23 TMDS Clock 24 TMDS Clock Fujitsu 43 ...

Page 48: ...positive 4 Lane 2 negative 5 Earth 6 Lane 2 positive 7 Lane 1 negative 8 Earth 9 Lane 1 positive 10 Lane 0 negative 11 Earth 12 Lane 0 positive 13 Connected to earth 14 Connected to earth 15 Auxiliary channel positive 16 Earth 17 Auxiliary channel negative 18 Hot Plug Detect 19 Return for Power 20 Power for connector 3 3 V 500 mA 44 Fujitsu ...

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