149
Silent Monitor by ACD Group (Cont'd)
To cancel a monitored call override:
Action
Results
•
After overriding a monitored call,
You return to call monitor
press the
silent monitor
by ACD
status.
group
button.
NOTE
FEATURE CODE
To monitor other calls in an ACD group:
Action
Results
1. Lift the handset or press
You hear dial tone.
SPEAKER
.
2. Dial the
silent monitor by
You hear dial tone. The
ACD group
registration code
silent monitor by ACD
________.
group
lamp lights.
3. Dial the
ACD group number
You hear service tone. The
(fixed 3 digits) that you want to
following message is
monitor.
displayed:
MONITOR
Monitoring begins.
If the agent being monitored/overridden disconnects from the call,
the monitoring function will begin for the next call in the group that
has the shortest waiting duration in the group. If the group does not
receive a call, the monitoring function will remain in a waiting status
until another call is made, then Silent Monitoring will resume.
Summary of Contents for F9600 Interface
Page 1: ...DIGITAL TELEPHONE USER GUIDE F9600 F9600c ...
Page 2: ......
Page 4: ......
Page 14: ...4 Figure 1 Digital Telephone Model Types Figure 2 Digital Telephone Controls and Indicators ...
Page 22: ...12 Figure 4 Faceplate Removal Replacement ...
Page 178: ...This page is intentionally left blank ...
Page 200: ...This page is intentionally left blank ...
Page 206: ...This page is intentionally left blank ...
Page 215: ...205 CUSTOMIZED LISTINGS Cont d Code Call Paging List ZONE PERSON PAGED ...
Page 216: ...NOTES ...
Page 217: ......
Page 218: ...SECTION 119 034 015 January 2001 P N D119 034 015 Printed in U S A ...