Chapter 6 Troubleshooting
45
Scanning takes a long time.
Does your computer meet the recommended
requirements?
No
Use a computer that meets the recommended CPU, memory, and other
requirements.
For details, refer to
"Operating Environment" (page 21).
Yes
Is the USB cable connected to the USB1.1 port?
Yes
You can check the type of the USB port that the USB cable is connected to by
selecting [Interface]
[Currently connected interface] in [Device Info] of the
Software Operation Panel.
Connect the USB cable to the USB2.0 port.
No
Did you start a scan while the computer was unstable (for
example, immediately after computer start-up or logon)?
Yes
When you start or log onto the computer, wait a while before starting a scan.
No
If the problem persists, check the items in
"6.3 Before You Contact the Scanner
first, then contact your FUJITSU scanner dealer or an
authorized FUJITSU scanner service provider.