Chapter 7 Troubleshooting
125
Paper jams/pick errors occur frequently.
*1: "Consumables" refers to the pick roller, separator roller and brake roller.
Does the condition of the documents fulfill the
requirements described in "Precautions" in
No
Use a document that satisfies the required conditions.
For more details, refer to
"2.2 Documents for Scanning" (page 37)
.
Yes
Has any foreign matter entered inside the ADF?
Yes
Clean or remove any foreign matter from the ADF.
For information on cleaning, refer to
"5.2 Cleaning the ADF (with Cleaning Sheet)"
"5.3 Cleaning the ADF (with cloth)" (page 86)
.
No
Are the consumables (*1) installed correctly?
No
Install the consumables (*1) correctly.
For information on how to install the consumables, refer to
.
Yes
Are any of the consumables (*1) dirty?
Yes
Clean the consumables (*1).
For information on cleaning, refer to
"5.2 Cleaning the ADF (with Cleaning Sheet)"
"5.3 Cleaning the ADF (with cloth)" (page 86)
.
No
Are any of the consumables (*1) worn out?
Yes
Check the consumable counters. Replace the consumables if necessary.
For information on how to replace the consumables, refer to
.
No
Did you adjust the paper separation force on the operator
panel?
No
Lower the paper separation force if it is set high.
For information on how to adjust the paper separation force, refer to
the Paper Separation Force" (page 25)
Yes
If the above countermeasures do not solve the problem, check the items in
Before You Contact the Scanner Service Provider" (page 128)
first, then contact
your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.