Chapter 7 Troubleshooting
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Please check the following items before contacting your
FUJITSU scanner dealer or an authorized FUJITSU scanner
service provider.
General
Error Status
■
Computer connection issues
■
Feeding issues
7.4 Before You Contact the Scanner Service Provider
Item
Findings
Scanner model
name
Example: fi-6400/fi-6800
To find out the scanner model name, refer to
Checking the Product Labels" (page 130)
.
Serial No.
Example: 000001
To find out the Serial Number, refer to
Checking the Product Labels" (page 130)
.
Manufacture Date
Example: 2009-09 (September 2009)
To find out the date of manufacture, refer to
Checking the Product Labels" (page 130)
.
Date of purchase
Symptom
Frequency of
trouble
Do you have
warranty for this
product?
Name of option
product used
Example: fi-680PRF
For more details about the options, refer to
Item
Findings
OS version
(Windows)
Error message
Interface type
Example: USB interface
Interface controller
type
Example: Adaptec SCSI Card AHA-2940AU
Item
Findings
Type of document
Main purpose of use
Last date of
cleaning
Date of consumable
replacement
operator panel
status
