Chapter
8
Troubleshooting
152
Check the following items before contacting the dealer where
you bought the scanner or an authorized FUJITSU scanner
service provider.
General Details
Troubles
■
Troubles at personal computer connection
■
Feeding system troubles
8
.4 Before Contacting Your Dealer or Scanner Service Provider
Item
Findings
Scanner model
name
Example: fi-6670
For the scanner model names, refer to
Checking Labels on the Scanner" (on page 154)
Serial
N
o.
Example: 000001
For the serial numbers, refer to
Labels on the Scanner" (on page 154)
Production date
Example: 200
8
-05 (May 200
8
)
For the production date, refer to
Labels on the Scanner" (on page 154)
Date of purchase
Symptom
Frequency of
trouble
Do you have
warranty for this
product?
N
ame of option
used
Example: fi-667PR
For the options, refer to
.
Item
Findings
OS version
(Windows)
Displayed error
message
Type of interface
Example: SCSI interface
Type of interface
controller
Example: Adaptec's SCSI Card AHA-2940AU
Item
Findings
Document type
Main purpose of use
Last cleaning date
Last consumables
replacement date
Operator panel
status
