Troubleshooting error messages
Connection was closed Message
Connection was closed but your data is not lost and application is still running on the
server. Please connect to the terminal server later.
►
This message appears when the connection stops due to abnormalities
occurring on the host PC or network equipment.
►
Check the Host PC or the network equipment when this message appears
and restart the Host PC and access device. Unless the Host PC is rebooted,
existing data in the Host PC may be used as is.
►
Check to see if the host PC is overloaded or experiencing stability issues.
►
Check to see if the network traf
fi
c is overloaded.
There is a feature in the vSpace software that keeps disconnected sessions running
and available. If the user reconnects while a disconnected session for that username is
present, the software will connect the disconnected session to the new session. The user
will see the desktop as it was when the disconnection occurred.
The administrator can con
fi
gure the software to keep disconnected sessions running
and available inde
fi
nitely or to close them automatically after being disconnected for a
speci
fi
ed period of time. The setting is in the administrative console’s system settings
and is called, Clean up disconnected sessions not in use.
Authorization error
When two access devices use the same serial number simultaneously, the error message appears.
►
Check all serial numbers in the vSpace software admin console.
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