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T r o u b l e s h o o t i n g
Troubleshooting
Your LifeBook notebook is sturdy and subject to few
problems in the field. However, you may encounter
simple setup or operating problems that you can solve
on the spot, or problems with peripheral devices, that
you can solve by replacing the device. The information
in this section helps you isolate and resolve some of
these straightforward problems and identify failures that
require service.
FUJITSU SERVICE ASSISTANT
Your LifeBook notebook includes a sophisticated, full-
featured troubleshooting utility that can assist you in
solving most problems you might encounter. The
Fujitsu Service Assistant is an interactive support tool
that provides automated diagnosis and solutions for
your hardware and software problems. To use this tool,
click on the Fujitsu Service Assistant icon located on the
left side of your desktop.
New support information for the Fujitsu Service Assis-
tant tool may be available after the purchase of your
notebook. You should periodically connect to the
Internet while using the Fujitsu Service Assistant tool to
ensure that you are using the most current version.
IDENTIFYING THE PROBLEM
If you encounter a problem that cannot be solved using
the Fujitsu Service Assistant, go through the following
procedure before pursuing further troubleshooting:
1. Turn off your LifeBook notebook.
2. Make sure the AC adapter is plugged into your Life-
Book notebook and to an active AC power source.
3. Make sure that any card installed in the PC Card slot
is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.
4. Make sure that any devices connected to the external
connectors are plugged in properly. You can also
disconnect such devices, thus eliminating them as
possible causes of failure.
5. Turn on your LifeBook notebook. Make sure it has
been off at least 10 seconds before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the
Troubleshooting Table, that follows, for more
detailed troubleshooting information.
8. If you have tried the solutions suggested in the Trou-
bleshooting Table without success, contact your
support representative:
Toll free: 1-800-8FUJITSU (1-800-838-5487)
Fax: 1-901-259-5700
E-mail: 8fujitsu@fujitsupc.com
Web site: http://www.fujitsupc.com.
Before you place the call, you should have the following
information ready so that the customer support repre-
sentative can provide you with the fastest possible solu-
tion:
■
Product name
■
Product configuration number
■
Product serial number
■
Purchase date
■
Conditions under which the problem occurred
■
Any error messages that have occurred
■
Hardware configuration
■
Type of device connected, if any
See the Configuration Label on the bottom of your
LifeBook notebook for configuration and serial
numbers. (See Figure 2-8 on page 13 for location)
SPECIFIC PROBLEMS
Using PC-Doctor
PC-Doctor, by PC-Doctor.com, is a diagnostic program.
If you are an experienced computer user you may find it
useful, though, it is intended primarily to help your
Fujitsu support representative better serve you.
Using the Troubleshooting Table
When you have problems with your LifeBook notebook,
try to find the symptoms under the Problem column of
the troubleshooting table for the feature giving you
difficulty.
TROUBLESHOOTING TABLE
You will find a description of common causes for that
symptom under the column Possible Cause and what, if
anything, you can do to correct the condition under
Possible Solutions. All possible causes or solutions may
not apply to your LifeBook notebook.
P O I N T
If you keep notes about what you have tried, your
support representative may be able to help you
more quickly by giving additional suggestions
over the phone.
C A U T I O N
Do not return a failed LifeBook notebook to your
supplier until you have talked to a support
representative.
FPC58-0549-01.book Page 59 Wednesday, June 27, 2001 1:58 PM
Summary of Contents for LIFEBOOK E Series
Page 8: ...L i f e B o o k E S e r i e s ...
Page 9: ...1 1 Preface ...
Page 10: ...2 L i f e B o o k E S e r i e s S e c t i o n 1 ...
Page 12: ...L i f e B o o k E S e r i e s S e c t i o n 1 4 ...
Page 13: ...5 2 Getting to Know Your LifeBook Notebook ...
Page 14: ...6 L i f e B o o k E S e r i e s S e c t i o n 2 ...
Page 38: ...30 L i f e B o o k E S e r i e s S e c t i o n 2 ...
Page 39: ...31 3 Getting Started ...
Page 40: ...32 L i f e B o o k E S e r i e s S e c t i o n 3 ...
Page 49: ...41 4 User Installable Features ...
Page 50: ...42 L i f e B o o k E S e r i e s S e c t i o n 4 ...
Page 65: ...57 5 Troubleshooting ...
Page 66: ...58 L i f e B o o k E S e r i e s S e c t i o n 5 ...
Page 79: ...71 6 Care and Maintenance ...
Page 80: ...72 L i f e B o o k E S e r i e s S e c t i o n 6 ...
Page 84: ...76 L i f e B o o k E S e r i e s S e c t i o n 6 ...
Page 85: ...77 7 Specifications ...
Page 86: ...78 L i f e B o o k E S e r i e s S e c t i o n 7 ...
Page 93: ...85 8 Glossary ...
Page 94: ...86 L i f e B o o k E S e r i e s S e c t i o n 8 ...
Page 100: ...92 L i f e B o o k E S e r i e s ...
Page 101: ...93 Index ...
Page 102: ...94 L i f e B o o k E S e r i e s ...