62
- Troubleshooting
Hard Drive Problems
You cannot access your hard
drive.
The wrong drive designator was
used by an application when a
bootable disc was used to start
the notebook.
Verify drive designator used by application is in use by the operating system. When
the operating system is booted from a CD, drive designations are automatically
adjusted.
Security is set so OS can’t be
started without a password.
Verify your password and security settings.
Keyboard or Mouse Problems
The built-in keyboard does
not seem to work.
The notebook has gone into
Standby mode.
Push the
Power/Suspend/Resume
button.
Your application locked out the
keyboard.
Try to use your integrated pointing device to restart your system.
You installed an external key-
board or mouse, and it does
not seem to work.
Your operating system software
is not set up with correct soft-
ware driver for that device.
Check your device and operating system documentation and activate the proper
driver.
Your external device is not prop-
erly installed.
Re-install your device.
See “Device Ports” on page 58.
You have connected an exter-
nal keyboard or a mouse and
it seems to be locking up the
system.
Your operating system software
is not setup with correct soft-
ware driver for that device.
Check your device and operating system documentation and activate the proper
driver.
Memory Problems
System Properties screen
doesn’t show the amount of
installed memory.
Your memory module is not
properly installed.
Remove and re-install your memory upgrade module.
You have a memory failure.
Check for Power On Self Test (POST) messages.
See “Power On Self Test Messages”
Problem
Possible Cause
Possible Solutions
