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T r o u b l e s h o o t i n g

POWER ON SELF TEST MESSAGES

The following is an alphabetic list of error-and-status
messages that the Phoenix BIOS and/or your operating
system can generate and an explanation of each message.
Error messages are marked with an *. If an error message
is displayed that is not in this list, write it down and
check your operating system documentation both on
screen and in the manual. If you can find no reference
to the message and its meaning is not clear, contact
your support representative for assistance.

nnnn Cache SRAM Passed

Where nnnn is the amount of system cache in kilobytes
success-fully tested by the Power On Self Test. (This can
only appear if you have an SRAM PC Card installed.)

*Diskette drive A error or Diskette drive B error

Drive A: or B: is present but fails the BIOS Power On Self
Test diskette tests. Check to see that the drive is defined
with the proper diskette type in the Setup Utility,

(See

BIOS Setup Utility on page 23 for more information)

and

that the diskette drive is installed correctly. If the disk
drive is properly defined and installed, avoid using it and
contact your support representative.

*Extended RAM Failed at offset: nnnn

Extended memory not working or not configured prop-
erly. If you have an installed memory upgrade module,
verify that the module is properly installed. If it is prop-
erly installed, you may want to check your Windows
Setup to be sure it is not using unavailable memory
until you can contact your support representative.

nnnn Extended RAM Passed

Where nnnn is the amount of memory in kilobytes
successfully tested.

*Failing Bits: nnnn The hex number nnnn

This is a map of the bits at the memory address (in
System, Extended, or Shadow memory) which failed the
memory test. Each 1 (one) in the map indicates a failed
bit. This is a serious fault that may cause you to lose data
if you continue. Contact your support representative.

*Fixed Disk x Failure or Fixed Disk Controller
Failure (where x = 1-4)

The fixed disk is not working or not configured properly.
This may mean that the hard drive type identified in
your setup utility does not agree with the type detected
by the Power On Self Test. Run the setup utility to check
for the hard drive type settings and correct them if
necessary. If the settings are OK and the message appears
when you restart the system, there may be a serious fault
which might cause you to lose data if you continue.
Contact your support representative.

*Incorrect Drive A type – run SETUP

Type of floppy drive A: not correctly identified in Setup.
This means that the floppy disk drive type identified in

your setup utility does not agree with the type detected
by the Power On Self Test. Run the setup utility to
correct the inconsistency.

*Incorrect Drive B type – run SETUP

Type of floppy drive B: not correctly identified in Setup.
This means that the floppy disk drive type identified in
your setup utility does not agree with the type detected
by the Power On Self Test. Run the setup utility to
correct the inconsistency.

*Invalid NVRAM media type

Problem with NVRAM access. In the unlikely case that
you see this message you may have some display prob-
lems. You can continue operating but should contact
your support representative for more information.

*Keyboard controller error

The keyboard controller test failed. You may have to
replace your keyboard or keyboard controller but may
be able to use an external keyboard until then. Contact
your support representative.

*Keyboard error

Keyboard not working. You may have to replace your
keyboard or keyboard controller but may be able to
use an external keyboard until then. Contact your
support representative.

*Keyboard error nn

BIOS discovered a stuck key and displays the scan code
for the stuck key. You may have to replace your keyboard
but may be able to use an external keyboard until then.
Contact your support representative.

*Monitor type does not match CMOS – Run SETUP

Monitor type not correctly identified in Setup. This error
probably means your BIOS is corrupted, run the setup
utility and set all settings to the default conditions. If you
still get this error, contact your support representative.

*Operating system not found

Operating system cannot be located on either drive A: or
drive C: Enter the setup utility and see if both the fixed
disk, and drive A: are properly identified and that the
boot sequence is set correctly. Unless you have changed
your installation greatly, the operating system should be
on drive C:. If the setup utility is correctly set, your hard
drive may be corrupted and your system may have to be
re-installed from your back up media.

*Parity Check 1 nnnn

Parity error found in the system bus. BIOS attempts
to locate the address and display it on the screen. If it
cannot locate the address, it displays ????. This is a
potentially data destroying failure. Contact your
support representative.

B5FH-6611-01EN-00.book Page 47 Thursday, September 26, 2002 11:21 AM